Job Title: Practice Operations Specialist

Immediate Supervisor: Chief Client Services Officer 

Job Supervisory Responsibilities: No direct reports

Classification: Exempt position

Location: Northwest U.S. (with expected travel to client sites); preferably located in the Boise, ID area

Job Summary: The Practice Operations Specialist is a dynamic and knowledgeable resource on the MedMan Corporate Team. Reporting to the Chief Client Services Officer, this role provides management support to our clients. This role is pivotal in implementing and managing systems and processes, training teams, and effectively communicating with various professionals in medical group settings to manage change and improve systems.

Key Responsibilities:

Address specific operational challenges or implement systems.

Develop tactics to aid in the execution of a client’s strategic plan.

Utilize MedMan resources and team members to achieve client objectives.

Maintain clear communication with the Chief Client Services Officer or their designee regarding scope of work and any necessary changes.

Qualifications:

Education: Associate’s degree or equivalent.

Experience: Proven ability in managing teams, operations, finance and accounting, and board governance within an independent medical group.

Expertise in system and process implementation, team training, and effective change management communication.

Familiarity with governance and meeting structures for problem-solving (e.g., EOS).

Required Skills:

Proficiency in major EMRs (e.g., eCW, Athena).

Proficiency in QuickBooks Online (QBO) and Microsoft Office applications.

Proficiency in working with payroll systems.

Demonstrated success with a PDSA model or similar methodologies.

Personal Traits:

Confident, assertive, friendly, optimistic

Methodical, accurate, and thorough

Pivot to urgency when circumstances warrant it

Ability to embody the company’s values of Intellectual Curiosity, Grit, Service, Confident Humility, Positivity, Sharing and our purpose 

Reporting Structure:

Reports directly to the Chief Client Services Officer.

Collaborates with the practice management team, finance and accounting team, and revenue cycle management team.

Colleague to practice administrators working within specific clients full-time.

Performance Metrics:

Impact and satisfaction at the client level.

Contribution to company objectives and alignment with company values.

Short-term Goals (First 6 Months):

Regular deployment into client practices to make a tangible impact.

Achieve satisfaction from the Chief Client Services Officer and clients.

Long-term Goals (First Year):

Independently navigate client engagements, understanding the specific challenges to be addressed and strategically applying MedMan’s resources and expertise.

Operate with a degree of autonomy, consulting with the Chief Client Services Officer or their designee when necessary to ensure alignment with broader objectives and client satisfaction.

About MedMan: MedMan’s purpose is to make a difference through creating successful clinics by providing integrative management, finance, accounting, and revenue cycle services for medical practices. As a Practice Operations Specialist, you will be instrumental in MedMan delivering on our service commitments to our clients.

Disclaimer: This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.