Title: Norte Sales Associate

Reports to: Norte Manager

Position Type: Full or Part-time, Non-exempt

Why you'll love it here: 

At Los Poblanos, you will discover more than just a job. Join a team that values your contributions, fosters innovation and provides competitive salaries and benefits. Work in one of New Mexico's most inspiring natural and historic settings while taking your career to the next level. Rooted in our mission to preserve this extraordinary property, our core values embrace community, hospitality, empathy, excellence, respect and stewardship—driving an unforgettable guest and employee experience. There are many opportunities to learn, grow and lead with the dynamic teams at our award-winning restaurant, boutique inn, serene spa, stunning event spaces and organic farm. Dive into hand-made artisan products at our production facility and retail locations or go behind the bar at our vibrant tasting rooms in downtown Albuquerque and Santa Fe. 

Job Summary:

As a Norte Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and ensuring a positive shopping experience for customers. Your duties will include greeting and assisting customers, answering inquiries, recommending products, processing transactions, and maintaining an organized and visually appealing sales floor. You will also be tasked with stocking shelves, managing inventory, and achieving sales targets. Strong communication skills, a friendly and approachable demeanor, and the ability to work in a team-oriented and fast-paced environment are essential for success in this role.

Duties & Responsibilities:

• Act as an ambassador and representative for the Los Poblanos property & cities of Los Ranchos de Albuquerque, Albuquerque & Santa Fe
• Greet guests according to company standards and anticipate and address guests’ needs and questions
• Learn the wholesale lavender line so that it can be explained and sold to our guests
• Become knowledgeable about our third-party vendors
• Learn the tasting room menu so that it can be explained to our guests
• Share product knowledge with guests and ring them up at the register
• Operate as a team member of the retail shop and the tasting room
• Perform opening and closing procedures
• Perform other job-related duties as assigned

Essential Job Functions:

• Greet guests
• Assist guests with shopping baskets or taking items to the cash wrap area
• Share product knowledge with every guest
• Answer questions
• Assist guests with refill station
• Ring guests at the cash wrap
• Wrap orders according to company standard
• Gift wrap items as requested
• Standardize the sales floor throughout the day
• Restock the floor as needed
• Process shipment as it arrives
• Process transfers as requested by management
• Assist with inventory as needed
• Communicate with customers to resolve complaints or ensure satisfaction
• Assist in the Tasting Room as needed - preparing food, bussing tables, etc.
• Perform Retail Shop opening and closing procedures

• A minimum of (1) year of experience working in a retail setting
• Must display a professional appearance and shared fate attitude
• Excellent oral communication skills and positive interpersonal skills required
• Able to work under pressure and remain calm to resolve problems using good judgment
• Able to work cohesively with co-workers as part of one team
• Problem-solving skills and deductive reasoning abilities
• High School Diploma or Equivalent
• Must be able to sit, stand, bend, squat, reach, and walk 8 to 10 hours a day
• Able to grasp, lift, carry. Must be able to lift 30 lbs. in short intervals throughout the day
• Must be willing and have the ability to work a varied schedule to include evenings, weekends, and holidays
• We will require you to perform Serve Safe and receive your Alcohol Server’s Permit after onboarding

Preferred:

• Ability to speak Spanish
• Interest in sustainability, food, and New Mexico culture
• Interest in organic farming, agriculture, art, and architecture

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.