JOB SUMMARY:

Greets guests, provides information, and ensures a safe environment for employees and guests. 

RESPONSIBILITIES:

• Responsible for the safety and well-being of guests and fellow employees.  
• Gives directions and provides escort to customers in need.  
• Provides assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings. 
• Patrols all sections of property to identify safety hazards and breaks in security. 
• Creates lost and found detailed descriptions of people and incidents.  
• Enforces all company policies and procedures.  
• Provides First Aid and CPR when necessary.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. 

REQUIREMENTS:

• High school diploma or equivalent and two years’ experience in a position with direct guest contact required. 
• Must possess excellent customer and employee relations skills. 
• Must have a valid driver’s license with no suspensions, DUI or more than 2 moving vehicle violations within the last 3 years.  
• Must be able to work any day of the week and any shift.  
• Must be able to get along with co-workers and work as a team.  
• Must be able to obtain First Aid, CPR, and Alcohol Awareness Certifications.
• Ability to read, write, speak, and understand English.  

PHYSICAL DEMANDS:

• Must be able to push or pull up to 150 pounds.  
• Ability to make rational decisions when handling guest and employee issues.  
• Ability to give court testimony when necessary and write detailed reports.  
• Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees or cold as low as 10 degrees.  
• Must be able to respond calmly in crisis and stressful situations.  
• Must be able to tolerate an environment containing smoke, high noise levels, strobing lights.   

LOUISIANA DOWNS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.