About Interfaith Community Services:

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity. 

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually. 

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Clinical Outreach Manager -Encampment Resolution Program role, you’ll will be responsible for assisting in oversight of outreach efforts, providing clinical expertise, and supervising staff for the encampment resolution program. This role combines the responsibilities of a clinical manager and outreach supervisor, ensuring the efficient delivery of services and adherence to program goals. The Clinical Outreach Manager will provide leadership in program administration, clinical operations, service delivery, compliance, and staff supervision while actively participating in outreach and engagement with clients and community partners.

• Serve as a clinical leader, providing expertise and guidance in the delivery of outreach and case management services.
• Oversee the day-to-day operations of the encampment resolution program outreach teams, ensuring alignment with program goals and compliance with grant and contract requirements
• Collaborates with city staff, law enforcement, partner organization, and community stakeholders to address homelessness effectively
• Provide direct supervision, training, and professional development for outreach staff, including licensed and unlicensed team members
• Participates in hiring of staff for the program and conducts performance evaluations and monitor staff job performance to ensure high-quality service delivery
• Review assessments, case plans, progress notes, and other documentation, providing feedback and recommendations for best practices
• Facilitate regular case management and staff meetings to support collaborative and effective service delivery
• Support staff in identifying client barriers to housing, mental health, substance abuse, and other services, and develop long-term plans to maintain housing and achieve personal goals
• Provide direct clinical interventions as needed, including crisis management and case consultation
• Facilitates case management meetings, staff meetings, and community trainings 
• Facilitate client referrals to internal and external resources, ensuring seamless access to comprehensive support services.
• Lead and participate in outreach efforts to engage individuals experiencing homelessness, including street outreach and coordination with local agencies
• Build and maintain strong community relationships to establish referral pathways into ERF Program and community-based programs
• Ensures compliance with program goals/objectives and reporting pursuant to grants and contracts for departmental programs; help develop metrics for program accountability and success
• Works with other members of the management team to ensure successful communication and coordination between all programs, and participates in strategic planning
• Gathers and provides operational statistics for internal and external reporting in a timely manner
• Assist in the development and implementation of procedures to monitor and improve service delivery methods and administrative systems
• Represent the program in community meetings, training sessions, and collaborative efforts to address homelessness
• Maintain a strong working relationship with stakeholders, including elected officials, community activists, and service providers
• Facilitates and maintains community relationships to create referral pathways for program participants into Interfaith and community-based programs
• Support the program manager in evaluating program efficiency and effectiveness, workload distribution, and staff assignments
• Assist with administrative tasks, data management, and preparation of program reports as needed
• All other duties as assigned

Who You Are:

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• Masters Degree, required
• Must be currently licensed by the State of California as a Licensed Clinical Social Worker (LCSW), Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC), required
• 2+ years of experience working in a Social Services, Nonprofit or related setting, required
• 2+ years of experience working with severely mentally ill, medically fragile, and homeless population, required
• 1+ year of management experience, preferred 

Location: Onsite/Oceanside

Salary: $100k-$105k

Hours: Monday-Friday: 8am-5pm (after hours flexibility needed)

SIGN ON BONUS: $1000.00

EMPLOYMENT BENEFITS

· Paid Time Off

· Paid Holidays – 13 scheduled

· Flexible Work Schedules

· Medical, Dental, and Vision Insurance

· AD&D / Group Life Insurance

· Flexible Spending Accounts – Medical and Dependent Care

· Matched 401(k) Retirement Plan

· Early Release Days!

· Work Anniversary Bonuses

· Tuition Reimbursement and Public Service Loan Forgiveness Eligibility

· Employee Assistance Plan (EAP)

· Home Ownership Assistance Program

· Casual Work Environment

· Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.