The Maintenance Coordinator is responsible for supporting company operations by assisting and promoting Sun Services. The Maintenance Coordinator ensures continuous delivery of excellence in customer service, excels at problem solving, conflict resolution and sustaining high levels of customer satisfaction.

Responsibilities include, but may not be limited to, the following:

• Answering phones (1st on phones).
• Generating maintenance work orders. 
• Contacting owners for approval on repairs.
• Run reports to follow up and/or reschedule work order they have generated (Smart Service).
• Run reports bi-monthly to follow up with vendor work orders they generated (V12).
• Review/approve vendor invoices prior to being billed.
• Keep open line of communication with outer offices regarding maintenance/HVAC/vendor issues.
• Troubleshooting with guests, attempt to resolve issues over the phone prior to issuing work order.
• Communicating with owners to update vendor preferences.
• Responsible for after-hours phone (on rotation).
• Assist in generating Filter & Inspection work orders (included in plan agreements).
• Assist in promoting in-house services (sales on maintenance, HVAC & pool services).
• Responsible for handling all incoming work order requests via fax/phone and e-mail from Rentals and Housekeeping.
• Assist in general filing and office upkeep.
• Must adhere to procedures and protocols as outlined by management (Sundown Rule, Delineation, After-hours procedures etc.).
• Attend & participate in monthly MC meeting with manager(s).
• May be required to assist with other Sun offices/departments as needed.

Physical/Mental Demands: Hearing, speaking, seeing, sitting, walking, standing, driving, bending, and climbing steps; lifting and carrying 25-30 lbs., reading, comprehension, legible writing skills and effective written and verbal communication in the English language.

Machines/Equipment/Licenses: Reliable transportation, with valid, active NC driver license, proper insurance, and inspections (as required in company guidelines); computers, copiers, all office equipment. 

Work Environment: Indoor, office work environment, minimal-to-moderate amount of noise infrequent-to-no exposure to outside weather conditions, fast paced, at times mentally strenuous; shifting priorities due to changing needs and situations with little to no notice.  

The requirements and qualifications, physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Accommodations are reviewed, assessed, and processed through Human Resources.

Hours: Full-time, year-round position. Weekends and holidays are required. Overtime may be required. Regular punctual attendance is required.

Salary Range: Pay based on experience, and proven ability, determined by General Manager.