Description

Since 1982, over 160,000 youth have been helped with Youth Opportunities Unlimited (Y.O.U.) programs. Y.O.U. helps teens and young adults, ages 14-24 living in economically distressed communities succeed by providing educational and workforce opportunities, skills development, and access to career pathways. We offer school-based and community-based programs designed to meet the needs of Northeast Ohio employers, with a focus on those industry sectors that provide the most opportunities for career success. At Y.O.U., we are dedicated to excellence and continuous improvement of the quality of our services to youth, employers, and the community.

Job Purpose

Resource and Support Specialist work directly with teens and young adults who participate in Y.O.U. programs to provide initial and ongoing wrap around services to empower young people in reaching their personal goals and career aspirations, to uplift strengths, to address barriers and challenges to successful completion of work experiences and/or training, and to equip young people to attain employment. Resource and Support Specialist also provide support, guidance, and mentorship to teens and young adults in the program and community. Resource and Support Specialist are an integral part of our operations, essential to our vision and mission, and create lasting impressions on youth in the community, pushing them forward to meet their future career goals.

Essential Functions

• Meet with prospective participants to determine personal goals, career aspirations, barriers, and other information as needed.
• Guide participants through the identification of goals, barriers, potential challenges, strengths, and skills on their path to individual success.
• Ensure the accurate completion of the Comprehensive Case Management Employment Program (CCMEP) Stepping Stones to Success assessment and Individual Opportunity Plan (IOP).
• Provide coaching, advocacy, and barrier remediation to teens, young adults, and their families, including referring youth to internal/external resources to help them overcome those challenges.
• Document all conversations (including, but not limited to emails, in-person conversations, presentations, phone calls, text messages, and video conferences) with or about participants in Y.O.U.’s data management systems in alignment with Y.O.U.’s standard operating procedures and deadlines.
• Provide reports of delivered services as requested and needed.
• Enter and ensure all data, assessments, goal information, employment and/or education attainment into Y.O.U. data management systems to keep Y.O.U. compliant with all required public/government management information systems.
• Work in partnership with program leaders, administrative staff, and seasonal staff to provide wraparound support to participants throughout the enrollment and work experience phases of youth employment programs.
• Facilitate engaging Orientation Sessions for all participants of SYEP alongside Job Coaches and other program staff.
• Employ creative strategies to reinforce the learnings from work experience and continue to address life skills and career exploration and planning for SYEP participants.
• Facilitate engaging Youth Workforce Development Workshops in partnership with local community partners throughout the school year.
• Work in partnership with Jobs for Ohio’s Graduates (JOG) staff and PACE staff to provide career counseling and coaching/mentoring to teens and young adults.
• Support participant efforts to obtain employment and/or enroll in post-secondary education as needed.
• Build and maintain positive working relationships with partner organizations such as schools, businesses, government entities, and other family/youth serving organizations/groups.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision benefits available with coverage beginning the first of the month following date of hire.
• Company paid life insurance, AD&D, Short-Term Disability, Parental Leave, Employee Assistance Program and Long-Term Disability
• 401K Retirement Plan with generous employer contribution
• Professional Development Assistance
• Generous paid time off package including 19 paid holidays
• Access to a gym facility at the Y.O.U. Downtown Cleveland Office
• Paid Parking in Downtown Cleveland

Education

• Bachelor’s Degree in Social Work, Psychology, Education, or other related field from an accredited college or university preferred or 4 years of work experience as detailed below can be substituted in lieu of a bachelor’s degree. High School Diploma required.

Requirements

• 1-2 years of experience in human services, social work, education, or related field.
• Familiar with Cleveland’s network of social services providers.
• Must have valid transportation to/from Y.O.U. offices, partner organizations, and other community-based locations to meet with clients.
• Must pass a background BCI/FBI check as a condition of employment.

Knowledge, Skills, and Abilities

• Belief and commitment to Y.O.U.’s mission, vision, and values.
• Strong verbal, written, and interpersonal communication skills.
• Demonstrated active listening skills.
• Possess high level of integrity and ability to use good judgement and discretion in handling sensitive and confidential information.
• Proven ability to build quality business relationships internally and externally.
• Highly attentive to details and strong organizational skills.
• Ability to work in a fast-paced, results oriented, and data driven environment.
• Proven ability to complete tasks and juggle multiple initiatives with minimal supervision.
• Strong coordination and organizational skills.
• Ability to work independently and as part of a team.

Work Environment

• This position is hybrid with frequent travel to community locations up to 50% of the time. During the Summer Youth Employment Program (April - July), the position is scheduled at the summer office 5 days a week. The work pace for this position is sometimes fast paced where work is required for up to 2 hours at a time. Moderate supervision from managers with intermittent prompts is expected. Social interaction with clients and team members is required frequently. Flexibility to work some evening and weekend hours. The environment in which the job is performed outside a normal office space may include exposure to extreme temperature, noise, heights, or other hazards. All remain the same for any additional requirements for training.
• When working remotely, must have a workspace free of distractions and background noise (Pets, children, television, radio, etc.)

All applicants are considered without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, age, disability, marital status, parental status, veteran status, military service, family medical history, genetic information, or any other characteristic protected by applicable federal, state, or local law.