Job Purpose:

The Match Support Specialist is responsible for all aspects of enrollment and match supervision for volunteers and children assigned to their caseload within our site based programs. Special attention is to be given to providing excellent customer service, adhering to quality, legal, BBBS standards, BBBSLI policies and procedures, the safety of the children, the agency’s mission, vision and values.

Responsibilities

Support and supervise a designated caseload according to the Agency’s policies and procedures.  Special attention is given to providing excellent customer service, adhering to quality, legal, BBBS standards, BBBSLI policies and procedures, the safety of the children, the agency’s mission, vision and values. These duties include but are not limited to:

• Conduct enrollment interviews for volunteers and clients.
• Obtain signed application, consent forms, references, background checks, public domain searches, report cards, etc…for completion of enrollment processing.
• Match processing, including conducting match meetings.
• Regularly scheduled match supervision on the phone and/or in person (if needed/directed by supervisor) to meet national BBBS standards.
• Attendance at match activities as directed by supervisor.
• Evaluation and documentation of outcomes (YOS, Match Anniversary, etc…) for caseload.
• Conduct match closure meetings in person with all parties of match.
• Facilitate the school/site-based programs by organizing and overseeing activities at schools, universities, and workplaces.
• Responsibilities include the running of school/site based program(s):
• Maintain relations with appropriate school/site personnel.
• Attend scheduled meetings of site based mentoring programs.
• Maintain appropriate paperwork for all participants.
• Attend  appropriate administrative meetings regarding school/site based programs.
• Prepare appropriate documentation for supervision meetings.
• Submit monthly expense reports to Director of Finance.
• Work closely with supervisor to ensure implementation of daily program operations.
• Maintain updated information in computer database (MATCHFORCE) for volunteers and clients.
• Provide statistical information and reports to supervisor on a monthly basis and/or on as needed basis.
• Attendance at meetings: staff, program, support, and supervision with supervisor.
• Attendance at trainings, workshops, and conferences which encourage personal and professional growth.
• Attendance at agency events, both program related and fundraising opportunities.
• Other tasks when assigned based on the Agency’s needs

Qualifications

• Bachelor’s degree in social work or related field and preferably at least one year of relevant work experience 
• Thorough understanding of case work practice and record keeping, and have the ability to develop supportive relationships with volunteers, clients and families
• Good organizational, written and verbal communication skills.
• A non-judgmental attitude and broad knowledge of the community and social issues
• Intermediate knowledge of Microsoft office (Outlook, Word)
• Clean NYS Driver’s license 
• Ability to travel throughout Nassau and Suffolk Counties
• Flexibility to work evenings and weekends, as assigned

Typical work schedule as follows: 

Hybrid work schedule

Must work two Saturdays per month in place of Monday.

Monday: 9 am – 5pm remote (off when Saturday hours are scheduled)

Tuesday- 9 am -5 pm

Wednesday: 12:30 – 8:30 pm

Thursday: 12:30 – 8:30 pm 

Friday: 9 am -5 pm remote

Saturday: 9-5 (Monday off when scheduled)

Benefits Offered

• Medical, Dental and Vision
• Employer sponsored Life and AD&D
• Student Loan Assistance
• Vacation, Personal, Sick and Floating Holiday time
• Paid Holidays (varies but up to 13 per year)
• Aflac
• 35 Hour Workweek
• And more....

Working Condition :

• The worker is subject to both environmental conditions: Activities occur inside and outside.

Physical Requirements:

• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
• Standing: Remaining upright on the feet, particularly for sustained periods of time
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another

Big Brothers Big Sisters of Long Island provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Big Brothers Big Sisters of Long Island to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources.

Your employment with Big Brothers Big Sisters of Long Island is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Big Brothers Big Sisters of Long Island is not guaranteed for any length of time.