1st Party Collection Representatives (Monterrey)
Job Type
Full-time
Description

 

Company Overview:
Segoso Mexico – Where Tomorrow is Today.
Our mission is to deliver uncompromising operational excellence by setting the highest standards in service and reliability. We achieve this through our five core values: Leadership, Training, Talent Acquisition, Rewards, and Technology.

Position: Call Center Representative

Job Summary:
Segoso Mexico is looking for motivated 1st Party Collection Representatives to join our dynamic team. Successful candidates will be customer-focused, detail-oriented, and strong communicators who thrive in a team environment. This role requires managing high volumes of calls, resolving customer inquiries, and curing accounts effectively. Some lines of business may require a 48-hour workweek.

Key Responsibilities:

  • Handle a high volume of incoming and outgoing calls professionally.
  • Resolve customer inquiries and issues promptly while maintaining excellent service standards.
  • Cure accounts and ensure compliance with company protocols.
  • Meet and exceed individual and team performance metrics.
  • Collaborate effectively with team members to achieve business goals.
  • Participate in ongoing training to enhance product knowledge and customer interaction skills.

What We Offer:

  • Paid training to set you up for success.
  • Competitive hourly pay with a monthly bonus structure.
  • Paid Time Off and benefits above the law.
  • Choose between pantry vouchers or major medical insurance.
  • Vacation days activated after six months of tenure, adjusted based on your length of service.
  • Checks and drug screening required to ensure workplace safety.
Requirements

 

Essential Skills and Qualifications:

  • Strong call center skills with a focus on delivering an excellent customer experience.
  • Proven negotiation skills to handle sensitive or challenging situations effectively.
  • Excellent verbal and written communication skills.
  • Ability to multitask in a fast-paced environment while maintaining attention to detail.
  • Leadership abilities and a proactive approach to problem-solving.
  • Teamwork-oriented mindset with a commitment to supporting colleagues.
  • Experience handling a high volume of phone calls and managing account resolutions.

Preferred Experience:

  • Previous experience in collections, sales, or retention roles.
  • Familiarity with curing accounts or similar business practices.

Join Segoso Mexico – We Offer a Career, Not Just a Job!