Job Type
Full-time
Description
About us:
People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.
What do we need:
We are seeking a Development Operations Specialist to manage our Salesforce donor database to improve our ability to automate fundraising functions, analyze results, and support data-driven decision-making.
Responsibilities:
- Salesforce Administration: Oversee and maintain our Salesforce CRM system to ensure accurate and up-to-date donor and supporter records. Creates new functionality such as workflows, engagement plans, and templates to meet the growing needs of the Development team.
- Reporting and Analytics: Create, analyze, and maintain reports, lists, and dashboards for institutional and individual giving and base-building efforts, providing insights to support organizational goals. Identifies trends to enhance data-driven decision-making and growth opportunities.
- Gift Processing & Acknowledgement: Processes cash and in-kind gifts daily and issues acknowledgment letters and tax receipts (both print and digital) as appropriate using Salesforce. Ensures gift officers are appropriately notified using workflows and automation.
- Data Migration & Integrity: Lead the migration of donation, volunteer, and subscriber data from external platforms into our main CRM, ensuring data integrity and enhancing fundraising and strategies, performing cleanup processes to improve reporting accuracy.
- Prospect Research: Identify potential donors for gift officer engagement and keep gift officers informed about opportunities for increased donor engagement.
- Grant Management: Develop and manage CRM-based grants management strategies, enabling the organization to track deadlines, forecast budgets, and report on fundraising progress.
- Training and Support: Train and support non-technical staff on data-related processes and tools, enhancing their capacity to utilize data effectively in their work. Create tutorials to support learning.
- Project Planning: Contribute to project planning efforts, ensuring data and technology projects align with organizational objectives and timelines.
- Fundraising Support: Assist with independent revenue generation efforts, including fundraising drives, peer-to-peer fundraising and base-building campaigns, and individual giving initiatives.
- Process documentation: Update and enhance standard operating procedure documentation to ensure continuity in data management.
Pay and Benefits:
- $70,000 - $75,000 annually
- Full-Time, Monday through Friday, from 8:00 a.m. to 5:00 p.m.
- Medical, dental, and vision insurance available.
- Company-paid life and disability insurance.
- 401(k) with employer contribution at 6 months.
- 40 days of PTO per year.
- Reduced cost parking or metro pass.
- Cellphone reimbursement.
- Reduced childcare rates.
- 12 weeks of paid parental leave.
- Financial wellness benefit.
- The chance to make a real difference in the community.
Requirements
- Bachelor’s Degree or Equivalent Four Years of Experience
- Technical Proficiency: Minimum 3 years Salesforce experience required. Administration experience preferred.
- Data Management: Proven track record in managing and cleaning large datasets, improving data quality, and ensuring accuracy in reporting.
- Analytical Skills: Strong analytical skills, with the ability to interpret data and provide actionable insights to support organizational goals.
Preferred Experience:
- Salesforce Certification: Nonprofit Cloud Consultant or Certified Administrator
- Experience integrating multiple platforms into Salesforce (MailChimp, SyncApps, Zapier)
- Fundraising or Member Management Experience: Background in supporting fundraising and/or membership campaigns, including data analysis and strategy development.
- Project Management: Ability to plan and execute data and technology projects, ensuring they are completed on time and meet organizational needs.
- Training and Facilitation: Experience in training and supporting non-technical staff, improving their understanding and use of data tools and processes.
- Communication: Excellent communication skills, with the ability to convey technical information to non-technical audiences.
Salary Description
$70,000 - $75,000