Service Manager
Job Type
Full-time
Description

  

Position Summary: 

The Service Manager is responsible for providing an efficient operation of our service center repair shop. This role involves managing a team of technicians, coordinating workflows, maintaining service standards, working with customers, and reviewing service-related invoices/bills. The Service Manager ensures smooth day-to-day operations, implements best practices, and strives to improve service quality and customer satisfaction. Strong leadership, communication, and problem-solving skills are essential for success in this role.

Essential Duties and Responsibilities:

· Contribute to developing and maintaining a safe working environment.

· Maintain personal safety and watches out for the safety of others.

· Accept and appreciate others watching out for the safety of all team members.

· Comply with all OSHA safety guidelines.

· On all occasions communicate with team members, customers and vendors in a positive and collaborative manner. 

· Understand and adhere to Treeline’s employment handbook.

· Maintain a safe, clean and organized work environment.

· Ensuring that all maintenance and repairs are performed correctly, timely and safely.

· Oversee the diagnosis, repair, and maintenance of all truck and trailer components, including engines, brakes, transmissions, suspension, electrical systems, and tires.

· Assist with Treeline’s pickup Fleet service schedules and ensure that preventive maintenance is performed regularly to minimize downtime.

· Communicate effectively and timely with customers to discuss their needs, provide estimates, discuss timelines, and explain required repairs or services.

· Schedule service work accordingly and cause each service work order to be started when the job is booked.

· Ensure work order accuracy when the job is completed and timely invoicing.

· Work together with Treeline’s other Shop Foreman’s as needed.

· Communicate with parts manager and parts clerk for parts needs and issues.

· Assist with analyzing service costs and sales to improve service department profitability.

· Assist in the cost effective and timely purchasing of parts and supplies.

· Assist with managing service-related inventory, new and used.

· Assist with service-related Accounts Receivable control.

· Assist with training new and existing technicians. 

· Continue to improve the safety and security of the TSC facility and team.

· Conduct performance reviews and provide coaching to improve team skills and job performance.

· Understand and support Service Center operations, policies and procedures.


Requirements


  

Education/Experience/Qualifications: 

· Minimum: High School Diploma with five years of work experience.

· Previous service or parts management experience preferred.

· Desirable: CPR/First Aid card.

· Desirable: Five years industry experience as mechanic, including supervisory responsibility.

Knowledge, Skills, and Abilities:

· Strong knowledge of truck and trailer repair and maintenance, including diagnostics and troubleshooting.

· Possess excellent positive communication skills through telephone, email, and in-person visits.

· Demonstrated aptitude for problem-solving; ability to determine solutions for customers. 

· Must be results-orientated and able to work both independently and within a team environment. 

· Strong time management and organizational skills.

· Ability to change plans on the go.

· Possess computer keyboard skills and or ability to learn through training.

Physical and Environmental Requirements:

· Sitting – up to 50%

· Standing – up to 30%

· Walking – up to 10%

· Driving – up to 10%

· Lifting – up to 50 lbs. with good body mechanics (lifting devices are used for heavier loads)

· Reach at or above shoulder height frequently

· Frequent use of both hands

· Very accurate near vision; accurate far vision

· Minimal color discrimination and depth perception

· The ability to work in all temperatures

· Exposure to periodic moderate to fairly loud noise, below 85db

· Wearing OSHA required PPE