Lead Field Nurses are practicing leaders who mentor and coach field staff while managing a panel of patients through a combination of routine and urgent home visits, as well as care coordination activities. These activities include conducting outbound calls to implement care plans and collaborating with patients’ external care providers to ensure seamless continuity of care.

Key Details:

- Location: Primarily field-based (75%+), with the capability to perform virtual responsibilities from home.

- Reports to: Clinical Nurse Manager

- Lead work: Partners closely with the Clinical Nurse Manager to support new hire onboarding, ensure daily coverage and work allocation across the field nurses, and provide ongoing mentorship and support to field nurses.

- Clinical work: Conduct home visits under the clinical supervision of a provider.

- Team work: Works with market and nursing leadership, providers, market RNs, nurse case managers, social workers, pharmacists, community health workers, and care navigators.

Key Responsibilities

Lead:

• Coordinate daily coverage and workload allocation in collaboration with the Clinical Nurse Manager and market leadership.
• Support onboarding of new hires in partnership with Clinical Nurse Manager and market teams.
• Assist with clinical competency evaluations for new hires and annual reviews.
• Serve as a clinical resource to field nurses, leading by example and providing ongoing guidance and hands-on support aligned with organizational and nursing practice standards.
• Advocate for field nurses by identifying gaps and barriers, proactively communicating needs, and collaborating with nursing leadership to develop and implement solutions.
• Support medication inventory management in partnership with market operational leaders and the Clinical Nurse Manager.
• Contribute to the implementation of quality improvement programs and clinical, helping guide field nurses to achieve field nurse performance goals and improve care delivery.
• Promote a practice environment that reduces work-related health risks and hazards.
• Communicates and provides direction aligned with the organization’s philosophy and objectives.
• Champion a culture of excellence by upholding nursing and organization practice standards, advocating for improvements in care delivery, fostering field nurse engagement, and promoting a safe and inclusive workplace.

Field Nurse:

• Provide nursing care to patients through routine and urgent in-home visits under the direction of an authorized health care practitioner.
• Facilitate virtual visits in the patient's home to support care delivery under the direction of a remote clinical practitioner.
• Perform clinical procedures, including blood draws, laboratory specimen collection, medication administration, foley catheters, wound care, and removal of sutures/staples. All clinical skills require competency evaluation and are performed under the supervision of a clinical practitioner, with scope of work and level of supervision as determined by state regulations.
• Coordinate and support patient care by implementing care plans and performing outbound calls and tasks at the direction of and under the clinical supervision of an authorized health care practitioner.
• Engage patients in their healthcare journey, establish meaningful connections and trusting relationships with each patient and provide care tailored to the patient.
• Deliver exceptional customer service to our patients, caregivers, and clinical partners including proactive, timely, and comprehensive communication from a holistic patient-centered perspective.
• Maintain adherence to clinical guidelines, policies, and best practices, ensuring efficient and effective care delivery.
• Participate in team huddles and meetings.
• Comply with all relevant healthcare laws, regulations, and company standards.
• Other duties as assigned.

JOB SPECIFICATIONS:

A. Education and License:

• Active, unrestricted LPN, LVN, or RN license in the state where you will practice.

B. Experience and Certifications:

Required:

• At least 2 years of direct patient care, preferably in an ambulatory setting.
• IV or blood draw certification or relevant work experience.
• Current certification in Basic life support (BLS).
• Experience providing in-home clinical care
• Proficiency in blood draws, laboratory specimen collection, medication and vaccine administration, urinary catheterization, wound care, removal of sutures/staples, basic hearing and vision tests, and home safety evaluations. Able to coach and provide guidance.

Preferred:

• Experience in mentoring, coaching, or training LPNs/LVNs.
• Training and/or experience in complex care, geriatrics, and/or palliative medicine

C. Home Visit Requirements:

• Ability to conduct independent home visits.
• Willingness to travel 75%+ of the time within assigned area.
• Ability to travel as needed in a timely manner to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required.
• DRIVER REQUIREMENTS: Licensed for a minimum of 5 years. No vehicle-related suspensions/reinstatements, DUI, reckless driving, or felony convictions within the last 7 years. Multiple violations and accidents within the last 5 years would be subject to review.

D. Specialized Knowledge and Skills:

• In-home care delivery practice standards
• Caring for adults and seniors with high medical and social complexity.
• Average to advanced computer and software skills.
• Proficiency in electronic health records.
• Skilled in online patient portals for reviewing patient care information.

E. Personal Traits, Qualities, and Aptitudes:

• Demonstrates ability to effectively collaborate with market leadership and team.
• Engages effectively in virtual education and meetings.
• Able to respond rapidly to changing priorities and unforeseen challenges.
• Maintains composure and leads confidently under stress.
• Able to clearly convey expectations, provide feedback, and foster open diagnose, with the ability to adapt communication to individual needs.
• Demonstrates empathy, self-awareness, and the ability to manage interpersonal relationships effectively.
• Committed to improving care delivery, demonstrating the ability to engage in effective problem-solving to evaluate challenges in patient care and workflows and collaborate to develop solutions.
• Able to balance multiple responsibilities, including patient care and lead responsibilities.
• Collaborative team player who positively contributes to team culture.
• Dedicated to delivering high-quality, cost-effective, and equitable care.
• Passionate about serving patients with complex needs underserved by traditional healthcare delivery systems.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace

VACCINATION POLICY: ConcertoCare requires all “frontline workers” to be vaccinated and to provide records for validation. The vaccination requirement includes COVID-19. Medical or religious exemption will be considered contingent upon the review of appropriate documentation.