*THIS POSTING IS FOR A FULLY REMOTE, OVERNIGHT TECHNICAL SUPPORT SPECIALIST. ALTERNATIVE WORKWEEK (4x10) ARRANGEMENTS MAY BE REQUIRED.
As a member of the Managed Operations Center, the Technical Support Specialist (Level 1) will provide entry-level technical support to managed services clients in a 24/7/365 environment, working from Managed Solution headquarters and at various client sites. He or she will be responsible for the following...
Please note: as an essential business, Managed Solution continues to provide critical IT infrastructure services to our clients. This position will require the employee to come onsite to Managed Solution's headquarters for training. Currently, Managed Operations Center team members are coming onsite one day per week; however, the schedule for trainees is TBD and onsite requirements may be greater. Managed Solution is adopting necessary social distancing and sanitation precautions to prevent the spread of COVID-19, and any new hire may be subject to such guidelines as temperature and wellness screenings. Candidates shall comply with these guidelines through the interview process and are asked to please reschedule any onsite interviews if they become ill with symptoms of COVID-19, as outlined by the CDC: https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html
Have questions about our pandemic response or the precautions we're taking? Contact our Director of People & Culture at firstname.lastname@example.org.
Education and Work Experience Requirements:
The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects and occasionally lift and maneuver 50 pound objects; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation.
A valid CA Drivers’ license is required for this position, as you may be occasionally dispatched to client locations. You should also have reliable means of transportation.
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see https://www.uscis.gov/e-verify.