Our Mission: To deliver exceptional service and reliability by upholding the highest standards. We achieve this through our core values: Leadership, Training, Talent Acquisition, Rewards, and Technology.

Key Responsibilities:

• Customer Inquiries: Answer inbound calls, emails, and live chats from customers with inquiries about products, services, or company policies.
• Issue Resolution: Address and resolve customer complaints and concerns in a professional and timely manner.
• Order Processing: Assist with processing orders, returns, and exchanges, ensuring accuracy and efficiency.
• Product Knowledge: Maintain comprehensive knowledge of Segoso Caribbean's products and services to offer accurate information and solutions to customers.
• Customer Satisfaction: Ensure that every interaction with the customer is positive, aiming for first-call resolution whenever possible.
• Data Entry: Accurately record customer interactions and transactions in the company's CRM system.
• Team Collaboration: Work closely with other departments (sales, technical support, and management) to ensure customer satisfaction and seamless service delivery.
• Follow-Up: Follow up with customers to ensure their issues are resolved and satisfaction is achieved.

• Education: High School Diploma or equivalent
• Experience: Minimum of 1 year of customer service experience, preferably in a call center environment.
• Communication Skills: Strong verbal and written communication skills with the ability to handle difficult situations calmly and professionally.
• Customer Focus: A passion for delivering excellent customer service and resolving issues.
• Tech-Savvy: Comfortable using computers, CRM software, and other customer service tools (experience with call center software is a plus).
• Multitasking Ability: Able to manage multiple customer inquiries simultaneously and prioritize tasks efficiently.
• Problem-Solving Skills: Strong ability to resolve issues creatively and professionally.
• Language Skills: Proficiency in English is required (additional languages, particularly Spanish, are a plus).

What We Offer:

• Paid training
• Competitive hourly pay
• Monthly bonus opportunities
• Paid time off (PTO)
• Comprehensive benefits (medical, dental, vision)

Required:

• Successful background check and drug screening

Join the Segoso Team: A career, not just a job.