RosaNegra is seeking a vibrant Lead Hostess to create a warm, welcoming atmosphere for our guests. In this role, you'll lead the front-of-house team, manage reservations, and ensure a seamless dining experience. If you're passionate about hospitality and thrive in a fast-paced environment, we want you on our team!

ESSENTIAL FUNCTIONS:

• Warmly greet and escort guests to their assigned tables, ensuring comfort and a positive first impression.
• Manage reservations, waitlist, and seating arrangements to optimize guest flow and minimize wait times.
• Supervise, train, and mentor host staff, ensuring adherence to service standards and fostering a positive team environment.
• Coordinate with kitchen and serving staff to ensure timely, efficient, and accurate service.
• Address guest inquiries, concerns, and complaints promptly, ensuring high levels of satisfaction.
• Maintain a clean, organized, and welcoming front-of-house area, including the host stand and lobby.
• Provide daily reports on guest feedback, reservations, and operational challenges to management.
• Other duties as assigned.

• Previous experience in a lead hostess or customer service role preferred.
• Strong communication and organizational skills.
• Ability to remain calm and professional during busy times.
• Excellent interpersonal skills, with a focus on guest satisfaction.
• Ability to multitask and manage multiple responsibilities simultaneously.

EOE