Do you dream about being part of History and promoting NYC’s most iconic destination for fun?

We are looking for an engaging Ride Operations Coordinator for Luna Park in Coney Island.

About Us:

Central Amusement International Inc. (CAI) is an amusement park development and management company located in New York City. In 2003, CAI developed Victorian Gardens at Wollman Rink in Central Park, and in 2010 developed Luna Park in Coney Island, at the site of the birthplace of the amusement industry. CAI is part of the Zamperla Group, which is the worldwide leader in the manufacturing of amusement rides.

Join our team as a Ride Operations Coordinator and be at the heart of the excitement! As a key player in our amusement park, you'll oversee the daily operations of our thrilling rides, ensuring safety, efficiency, and FUN for all our guests. From training and coaching staff to coordinating maintenance and handling customer service with a smile, every day will be an adventure. If you're ready to bring your enthusiasm and leadership to the forefront of the park experience, apply now, and let's make memories together!

Location: Luna Park in Coney Island, 1000 Surf Avenue, Brooklyn, NY 11224, USA

Job Description:

• Assist with all day-to-day Ride Operations to ensure smooth and efficient operation of rides and attractions.
• Participation in training programs to ensure all staff members are adequately trained in ride operation procedures and safety protocols.
• Assist with the daily scheduling and time clock control of staff to ensure proper coverage and adherence to shift schedules.
• Assist with training, coaching, and assistance with the evaluation of seasonal supervisors to maintain high standards of leadership and performance.
• Assist with the opening and closing procedures of rides and facilities following the park's schedule and Sales/Marketing department events.
• Development and improvement of ride operation processes to enhance productivity and guest satisfaction.
• Ensuring the safety of guests and staff by enforcing safety regulations and protocols.
• Coordination of rides technical issues with the Maintenance Department to promptly address any maintenance or repair needs.
• Assist with procurement of ride supplies, including signage, safety equipment, and cleaning supplies, to maintain operational efficiency and safety standards.
• Handling of customer service issues and First Aid incidents as they arise, providing timely and effective resolution.
• Emergency preparation for ride incidents, power outages, and inclement weather to ensure the safety of guests and staff.
• Assist with the oversight of ride incident/accident reporting procedures to ensure compliance with safety regulations and internal protocols.
• Participation in park events/projects as necessary to support overall park operations and initiatives.
• Participation in all applicable training initiatives to continuously improve knowledge and skills in ride operations and safety procedures.

• Minimum 2 years of experience managing a minimum of 10 people or more. 
• Amusement park experience (highly preferred).
• Knowledge and experience in organizational effectiveness and management of rides and attractions.
• Familiarity with safety industry standards and regulations to ensure the safety of guests and staff.
• Proficiency in English language communication, both verbal and written.
• Physical ability to lift, stand, stoop, walk, bend, and reach comfortably throughout the shift.
• Friendly and approachable demeanor with exceptional communication skills to engage with guests and create a positive, memorable experience.
• Basic math skills for handling transactions and providing change when necessary.
• Flexibility to work independently and/or as part of a team in a dynamic and fast-paced environment.
• Availability to work various shifts, including weekends, holidays, and evenings as needed to accommodate park operations.
•  Flexible and adaptable to constantly changing and/or challenging situations including weather, crowd size, and staff shortages.

Job Type: Seasonal