POSITION TITLE: Programs Quality and Compliance Manager

POSITION TYPE: Full-Time, Exempt, 12-9pm M-F

DEPARTMENT: Programs

REPORTS TO:  Director of Programs

COMPENSATION: Commensurate with experience and education

Agency Description

NPHY is the most comprehensive service provider for the thousands of homeless youth in Southern Nevada, serving hundreds of youth through our core programs and touching the lives of thousands more through outreach each year. NPHY’s programs stabilize homeless teens’ lives, meeting their immediate needs and providing a safe, supportive environment and a path to self-sufficiency. Through our work with homeless youth, NPHY creates productive, healthy adults who contribute to society. 

Strengthening and complementing our high-quality direct services for homeless youth, NPHY is dedicated to advocating for the Vegas Valley’s homeless youth population and serves as a leader in systems-level efforts to eliminate homelessness among Nevada’s youth. 

Agency Culture

NPHY offers a positive mission driven work environment: we encourage each staff member to cultivate their unique talents and training and come together as a strong, synergistic team to better serve homeless young people. While working in a challenging yet rewarding field, you will be surrounded by compassionate, energetic, fun, happy, and friendly staff members who are like-minded people and love what they do. In addition to everyday interactions with youth, NPHY offers countless opportunities for youth and staff to experience new and fun things together to help the NPHY community create stronger bonds and model positive relationships and healthy boundaries with the young people we serve. NPHY also offers quarterly trainings to better equip our staff with up-to-date continuing education, skills, and resources to best serve and respond to a wide array of situations and needs. NPHY believes in learning, growing, and challenging ourselves to always be and do better, and strives to lead our staff and community to always seek new and innovative ways to best serve our target population.  

NPHY doesn’t just accept diversity--we celebrate it, we support it, and we thrive on it for the benefit of our employees and clients, our programs, and our community. NPHY is proud to be an Equal Opportunity workplace. NPHY is committed to upholding a diverse, inclusive, and equitable work environment in which all employees, volunteers, and clients feel valued and respected, and we strive to recruit diverse employees and volunteers to reflect the diversity of our clients.

Position Definition

Under the direction of the Director of Programs, the Programs Quality and Compliance Manager is responsible for overseeing the data compliance, reporting, training, and program quality components within NPHY’s youth programs. This role ensures accurate documentation, monitors service quality, and coordinates staff training to maintain high standards in client care. The Programs Quality and Compliance Manager liaises with other departments to support data-driven decisions, continuous quality improvement, and alignment with organizational objectives. Partnering closely with the Programs Operations Manager, this position ensures that all youth programs meet their service, reporting, and compliance standards to achieve programmatic excellence.

Essential Responsibilities:

Data Compliance & Reporting

• Oversee data collection, entry, and compliance, ensuring that all case documentation is complete, accurate, and submitted in a timely manner.
• Maintain responsibility for program-related reporting to internal stakeholders, external funders, and regulatory agencies, ensuring alignment with organizational objectives and compliance standards.
• Provide senior leadership with complete, accurate and timely reports, data and supporting information.
• Conduct routine audits of case notes, program files, and HMIS entries to verify data accuracy, identify trends, and generate reports for program evaluations and grant compliance.

Staff Training & Development

• Lead onboarding and ongoing training to ensure all team members are proficient in data entry, compliance protocols, and service standards.
• Develop and implement individualized training plans based on staff performance and feedback, reinforcing key skills such as case documentation, crisis intervention, and client engagement.
• Provide direct support to programmatic staff, including Case Managers and front-line staff, to ensure consistency and excellence in service delivery.
• Collaborate with the Programs Operations Manager to address observed gaps in service quality, facilitate cross-training opportunities, and ensure staff alignment with organizational goals.
• Support nighttime and weekend programmatic operations (such as Emergency Shelter, Housing, and Safe Place program) by working collaboratively with Director of Programs and the overnight staff team.
• Maintain the highest level of morale, personal and professional growth, motivation and performance with each staff member.

Program Quality & Compliance

• Develop and implement quality assurance processes to support program excellence, including regular reviews of service standards, client satisfaction, and program impact.
• Advocate for best practices in client service through the reinforcement of policies and service protocols, ensuring consistent, high-quality service across all youth programs.
• Lead quality improvement projects, using data analysis and feedback to introduce and monitor program enhancements.
• Suggest to Director of Programs and Senior Leadership or implement on behalf of leadership other program quality and compliance measures.

Collaboration & Communication

• Facilitate regular team meetings and 1-on-1 sessions with program staff to provide feedback, align on goals, and ensure adherence to rogram standards.
• Participate in regular meetings including shift meetings, supervision meetings, and program team meetings to ensure quality of services.
• Actively support programmatic staff in managing youth programs, offering guidance and oversight for daily operations, program execution, and troubleshooting challenges as they arise.
• Partner with internal departments, such as Development and Operations, to coordinate program needs, align resources, and contribute to the effective management of youth services.
• Maintain ongoing communication with the Director of Programs and Programs Operations Manager to synchronize efforts, share insights, and align on program goals and reporting requirements.

Scheduling & Project Management

• Oversee long-term scheduling and rostering of program staff, ensuring alignment with program and client needs.
• Manage special projects related to program expansion, new initiatives, and grant-driven activities in collaboration with the Director of Programs.

• A minimum of a Bachelor’s degree in Social Work, Psychology, Business Management, or a related field from an accredited college is required, or equivalent experience with a strong background in nonprofit, quality assurance & program efficacy.
• Minimum of 3 years of management experience in a social services or nonprofit setting.
• Minimum of 3 years of experience working with high-risk or at-risk youth in a youth programming setting.
• Strong analytical skills with experience in compliance and program evaluation.
• Demonstrated experience in training, quality assurance, and staff development.
• Excellent organizational, communication, and collaborative skills.
• Must successfully pass a drug-test and criminal background check. 
• Must have a valid driver’s license and clean driving history records.
• Must be able to work flexible schedules including holiday, as necessary.
• Ability to drive a motor vehicle, walk, lift and carry items up to 40 lbs., push, stoop, kneel, and stand for long periods of time.
• Knowledge of confidentiality laws and ability to adhere to them.
• Required to work at different confidential locations during their shifts.
• Work on other duties as assigned. 
• Ability to travel to different work or partner sites and travel within the United States as necessary. 

Qualifications

• Commitment to NPHY’s mission and values, with a focus on youth-centered service excellence.
• Demonstrated leadership ability, team management, high level of professional and ethical standards, and interpersonal skills.
• Exceptional attention to detail, with strong organizational skills and the ability to manage competing priorities effectively.
• Knowledge of issues affecting homeless and at-risk youth, including trauma-informed care principles and best practices.
• Proficiency in software tools, including MS Office Suite, HMIS, and data management systems.
• Proven experience working in nonprofit and youth programming settings in a management capacity

Benefits

• The Nevada Partnership for Homeless Youth offers a competitive benefits program including three weeks Paid Personal Leave and fourteen paid holidays per year. 
• Licensed Social Workers receive up to two days of company paid time off for CEU training and up to $200 for CEU or licensing expenses per year. 
• NPHY also offers fully paid medical, dental, vision and insurance plans for its regular full-time employees. Employees can also participate in a company sponsored 403(b) retirement plan with up to 3% match, and voluntary insurance plans. 
• NPHY is also proud to offer holistic benefits to invest in YOU, click here for more information. 

How to Apply & Deadline

• If  you are interested in this position and meet the qualifications outlined above, please email your cover letter and resume to hr@nphy.org or apply via NPHY’s recruitment page.
• Position is open until it is filled

NPHY thrives on an inclusive, diverse, equitable, and accessible workplace that fosters a sense of community.  If you think this position is for you, but your past experience doesn't fit perfectly with the position's qualifications, NPHY hopes you will submit an application and cover letter to tell us why.