Statement of Purpose: This role, reporting to the Regional Director of Clinical Operations, drives daily operations and ensures the seamless management of the facility. This position demands strong leadership and strategic execution to achieve organizational goals. 

This position will direct, coordinate, and integrate practice resources to meet both short-term and long-term organizational goals. This individual will assist in the implementation and enforcement of policies and procedures, onboard and train staff on new policies and processes, ensure compliance, report issues, and recommend solutions. They will also work closely with the staff and providers to ensure location compliance with applicable regulatory standards. (e.g., OSHA, DOH, DOL, HIPAA, etc.)

Career Path: Practice Administrators manage a varying degree of work depending on the size and scope of location(s) they oversee. There are three Practice Administrator levels: PA I, PA II, PA III. A level and salary are assigned based on the number of providers in the site, how many sites they oversee, and how many visits are processed (checked out) through the clinics each year. A Practice Administrator can directly affect their career path (level) based on their work to increase the size and scope of their clinic(s). Levels are reviewed annually as part of the annual review/merit cycle.

Salary Range: $90,000-$105,000 

CAN Values:

1. Recognize and affirm the unique and intrinsic worth of each individual.
2. Treat all those we serve with compassion and kindness.
3. Act with absolute honesty, integrity, and fairness in the way I conduct my business and the way I live my life.
4. Trust my colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect, and dignity.

Primary Tasks:

1. Promote and practice with integrity CAN Community Health, Inc.’s mission, vision, and values as listed above
2. Ensure delivery of high-quality patient care by actively monitoring patient experience feedback.
3. Oversee the day-to-day operations with precision by optimizing scheduling, patient flow and resource allocation.
4. Responsible for the direct and indirect oversight of on-site clinic staff.
5. Oversight of front-end revenue cycle functions; including reconciliation of daily collection and end of day reports.
6. Recruit, train, and lead high-performing teams, fostering a culture of excellence and accountability
7. Comply and enforce all established CAN policies and procedures
8. Conduct employee coaching and reviews Provide appropriate constructive feedback or disciplinary action and training 
9. Strategically manage the P & L, clinic budget, monitor expenses and ensure financial sustainability.
10. Enforce strict adherence to all healthcare regulation and standards
11. Maintain confidentially regarding patient and/or family in accordance with professional and departmental standards 
12. Collaborate closely with medical staff to ensure seamless, compassionate and timely patient care.
13. Forge and maintain strategic relationships with community organizations and stakeholders to increase the clinic impact and
14. Spearhead quality improvement initiatives to drive superior patient outcomes and clinic efficiency
15. Participate in monitoring site visits, audits and other related activities as directed
16. Act as a liaison between internal and external stakeholders to ensure satisfactory experience (s)
17. Support quality program processes and objectives; participates in local quality team as assigned.
18. Oversee patient records to ensure the highest stands of confidentiality and security
19. Support all activities around the 340B Pharmacy Program
20. Work collaboratively with functional leaders to drive successful outcomes of key performance Indicators
21. Deliver monthly and quarterly presentations on clinic performance to Senior Leadership
22. Proactively maintain knowledge of state and federal regulations and guidelines

Secondary Tasks:

1. Perform other duties as assigned by Regional Director of Operations
2. Work with agency partners to design and implement strategic marketing plans

Education/Professional:

• Bachelor’s Degree or at least five years of experience as a Medical Practice Manager, or equivalent combination of work experience and education
• Valid Driver’s License.

Knowledge, Skills and Abilities Required:

1. Ability to work with minimal supervision
2. Ability to effectively communicate both written, verbally 
3. Ability to give and receive information over the telephone
4. Ability to effectively utilize problem-solving and decision-making techniques
5. Ability to make effective judgments and decisions based on objective criteria
6. Strong work ethics
7. Demonstrated leadership abilities, including team building
8. Knowledge of EMR system
9. Excellent communication and interpersonal skills and a collaborative management style 
10. Excellent Computer skills and proficiency in Microsoft Office (EXCEL, VISIO, Word, PowerPoint)
11. Excellent people skills, open to direction and commitment to get the job done
12. Ability to tactfully interact with diverse personalities
13. Promote teamwork, productivity, and delivery of high-quality care   
14. High comfort working in a diverse, busy environment with changing priorities
15. Knowledge of HIV medical terminology, procedures, medications, and treatment practices

Physical Requirements:

• Frequent bending, stooping, and standing 
• Visual and auditory acuity 
• Frequent sitting and walking for extended periods of time

Required Training:

• New Employee Orientation
• Annual OSHA & HIPAA
•  Stericycle DOT Training

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Responsible to:

Regional Director of Clinical Operations

CAN Community Health is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.