DDI Asia/Pacific (Singapore Branch) is a globally leading consulting firm with a 50-year history. It has competed alongside Mercer, Hewitt, and Korn Ferry, and has been recognized by Kennedy Consulting Research & Advisory as the "No.1 Leadership Consulting Firm in the World." With services spanning five continents and 26 countries, DDI boasts a top-notch research team, one-third of whom hold PhDs in behavioral psychology. The firm helps leading global companies select the right talent and cultivate outstanding leaders and executives.

Job Responsibilities:

Sales Support:

• Filter consultation calls and assign potential clients to the appropriate Client Account Director.
• Follow up on missing information after the Client Account Director submits proposals to potential clients.
• Prepare contracts and service agreements.
• Handle referrals from international clients.
• Conduct client information research.
• Update CRM system data.
• Send information sheets, course overviews, and research reports to clients.
• Obtain pricing information from the marketing department. 

Basic Course Support:

• Prepare relevant materials, collect participant information, arrange venues, and schedule consultants before training projects.
• Provide necessary support and assistance during training based on client needs (mainly remote).
• Collect materials and feedback forms from participants after training.

Invoicing and Payment Collection:

• Assist sales in tracking project progress, issuing invoices promptly, and following up on payment settlements to ensure timely collection within the billing period.

• Preferably over 1-2 year of good customer service experience or sales support will be beneficial.
• Strong interpersonal skills and good communication and coordination abilities.
• Proficient in Microsoft Office, such as Word, PowerPoint, and Excel.
• Proficient in English (speaking and writing).