Customer Service experience is a MUST

Bilingual - Spanish speaking is a MUST

Collections banking experience is a plus but not required- WILL TRAIN!

Excellent Benefits, PTO, Incentive Pay, and company perks! 

Sunflower Bank, N.A. is looking to fill the full-time position of Collections Associate in Austin, TX. The Collections Associate position assists in managing and maintaining the overdraft privilege portfolio. The position also assists with consumer collections, as required.

• Prepare and mail collection notices and letters.
• Contact past due accounts at regular intervals to reform the borrower’s past due status.
• Manage and negotiate special payment arrangements on ODP collection accounts and applicable consumer accounts, recommending charge offs where payments have not been made as agreed at the appropriate time.
• Responsible for collection of charged off accounts adhering to the standard that ODP accounts are charged off upon 55 days of delinquency.
• Responsible for collection of charged off accounts and payments received.
• Conduct skip tracing activities, obtain credit reports where applicable as needed.

Education / Experience Preferred:

• High School Diploma or equivalent.
• Must possess experience in general banking.
• Must possess ability to initiate telephone calls and effectively communicate with customers concerning overdrawn accounts.
• Must possess proficiency to effectively utilize software tools and programs, e.g., Excel and other spreadsheet software, collection software and other computer systems such as Pathways.
• Must possess excellent verbal and written communication skills.

Sunflower Bank Benefits employees enjoy outstanding benefits, including:

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company-paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays
• Plus many more employee perks & incentives!