Description
Introduction:
Do you thrive in a small family- oriented environment? Do you want to work for a dedicated company that puts its clients and your needs first? If you answered yes, then your next career move is to One Source total property solutions as our Landscape Maintenance Sales and Account Manager
Summary
The Sales & Account Manager is a high energy, relationship building individual with expert industry experience who enjoys working with clients. The core objective of the Sales and Account Manager is to grow the maintenance division of One Source, by providing legendary service as the main point of contact for our clients. This will be accomplished by the retention of existing clients and the addition of new clients. The Sales and account manager will be responsible for the following tasks:
- Oversee all interaction with the clients and work with the team to ensure satisfaction.
- Groom the relationship with each client and be his/her main point of contact.
- Coordinate office and field staff to provide legendary services to our clients.
- Meet with all new clients, on-site, to establish maintenance contracts.
- Prepare all maintenance estimates and quotes based on company guidelines.
- Create compelling sales presentations in person and via email.
- Set expectations, make notes and provide suggestions for client properties.
- Assist in making schedules, coordinating services and training field staff.
- Ensure all jobs are kept on schedule and on budget.
- Analyze job costing reports and work with production staff to make improvements.
- Ensure all billing and client account information is accurate and up to date.
- Perform regular, documented site visits to ensure production standards are being meet.
- Upsell existing clients to pursue full service, monthly contracts & enhancement offerings.
- Order all plants materials for jobs and make pre-season orders of floral materials.
- Maintain and renew all service contracts with the assistance of the team.
- Participate in strategic planning and company initiatives.
- Provide recommendations for pricing, equipment & staff to maximize efficiency.
- Sell all snow contracts and assist with snow operations in the winter (same as above)
Accountability:
- New sales
- Upsells and enhancements
- Maintenance division budget and gross profit goals.
- Maintenance client retention rate and timely renewal sent dates.
- Billing and client information accuracy.
- Proactive client communication regarding services.
- Client satisfaction rates.
- Documented property inspections and service quality.
Experience, Skills & Education:
- 4+ years combined landscape experience
- Considered an expert in the lawn and landscape field
- Driver’s license & own vehicle to use for work (mileage reimbursed).
- Clean driving and criminal record.
- Expert level computer skills - Office suite, CRM programs, GIS websites & QuickBooks
- Strong math skills – experience gathering take-offs and estimating work
- Experience leading, organizing and managing multiple people a must.
- Experience in sales and customer service a must.
- Experience with scheduling, production and logistics a must.
- Working knowledge of fleet equipment and trucks a PLUS.
- Excellent written and verbal communication skills.
- Ability to maintain a professional, positive and charismatic demeanor at all times.
Working Schedule:
- Willing to work long hours as necessary to accomplish set goals
- Approximate work load per week based on past experience of successful sales and account
- Crews arrive at 7am or earlier – SAM should be first in and last out when needed
- Available for all winter snow events, ability to work odd hours overnight when needed*
- Typical day may involve 40% time in the office and 60% of your time in the field
- Evening and weekend appointments as necessary to meet with clients
- Work vehicle may be available but should not be expected at this time
Compensation:
- 52,000/year plus 10% of company profits evaluated quarterly
Requirements
Experience, Skills & Education:
- 4+ years combined landscape experience
- Considered an expert in the lawn and landscape field
- Driver’s license & own vehicle to use for work (mileage reimbursed).
- Clean driving and criminal record.
- Expert level computer skills - Office suite, CRM programs, GIS websites & QuickBooks
- Strong math skills – experience gathering take-offs and estimating work
- Experience leading, organizing and managing multiple people a must.
- Experience in sales and customer service a must.
- Experience with scheduling, production and logistics a must.
- Working knowledge of fleet equipment and trucks a PLUS.
- Excellent written and verbal communication skills.
- Ability to maintain a professional, positive and charismatic demeanor at all times.