Description
Responsibilities:
- Oversees all core client engagement activities including:
- Meeting schedule coordination
- Direct meeting facilitation
- Drafting notes and action items for ultimate distribution
- Triage, review and organize client specific change requests
- Serves as first point of client contact and maintains working relationships with client leads
- SME on operational aspects of the client (contract renewals, systems, market nuances, Performance Guarantees, reporting, etc)
- Maintains a strong understanding of services we deliver and our value proposition, communicating both clearly to our clients
- Supports development and drafting of client facing presentations (Operational QBRs and Annual Business reviews)
- Overall execution and quality oversite of all client-specific reporting
- Escalates issues within the client and/or ProgenyHealth organizations where appropriate
Requirements
Qualifications:
- A commitment to help ProgenyHealth transform healthcare for women, infants, and families
- A minimum of 3 years’ healthcare industry experience in client success, sales operations, account management or similar function, preferably with health plan clients
- Proven track record of client engagement support
- Bachelor’s degree required
- Must be adept at Excel and PowerPoint. Salesforce knowledge preferred.
- Must have strong written and oral communication skills.
- Positive reputation and credibility among peers as a professional expert in building and maintaining client relationships.
- Proactive team player who can anticipate needs and take initiative to address issues as they arise
- Strong organizational and time management skills – flexibility with moving from task to task as priorities can shift rapidly
- Proven track record of solving tough and complex problems; a strong consensus builder.
- Must have strong presentation skills and work collaboratively in a team setting.
- Comfort with basic data analysis preferred
- Clinical background preferred