Job Title: Case Manager I
FLSA Status: Exempt    

Department: ACT Team
Reports to: ACT Team Program Supervisor

Position Summary:

The Camillus House ACT Team Program is dedicated to the treatment and recovery of adults living with a serious mental illness in Miami-Dade County. Clients are chronically homeless and may have a co-occurring substance abuse disorder. The program offers permanent supportive housing with individualized community-based treatment, rehabilitation, and supports designed to meet the needs of adults living with serious mental illness.

Under the supervision of the ACT Team Program Supervisor, the ACT Team Case Manager is responsible for providing counseling, case management services, and daily support to the ACT clients. The case manager is part of a multidisciplinary team that provides comprehensive psychosocial services designed to improve or maintain clients’ ability to function in the community.

 Responsibilities:

• Commitment to the Values and Mission of the Brothers of St. John of God as witnessed through Camillus House and Health in serving the needs of the underserved populations.
• Hospitality: Welcoming all with “Hi, how can I help you today” with a smile and eye contact. 
• Respect: Raising the dignity of another by recognizing they have been created in the image of their God.
• Spirituality: Creating a safe space for another to seek balance of mind, body and spirit in their life. 
• Quality: The talent you bring to Camillus will be fulfilled 100%.
• Responsibility: Recognizing and respecting that all is a gift of God, and we are called to hear the cry of the earth for      protection.
• Complete designated components of the comprehensive intake assessment. Consult with community agencies and families to maintain coordination in the treatment process.
• Identify services clients should receive based on assessment of history, current status, and immediate needs and recommend treatment objectives for the client’s service plan.
• During case management sessions, obtain information to contribute to decisions about the nature and extent of consumer goals, strengths, and barriers and share findings with the ACT Team in daily meetings and treatment planning meetings.
• Provide case management services using motivational interviewing techniques to support consumers to address their problems by utilizing their strengths and abilities.
• Address risk factors such as substance abuse, unstructured free time, and self-defeating attitudes through targeted problem-solving case management.
• Provide on-call crisis intervention.
• Document client progress to maintain a permanent record of client activity according to established methods and procedures.
• Meet required levels of case management contacts.
• Provide symptom education to enable clients to identify their mental illness symptoms.
• Coordinate with outside inpatient services to detoxify clients and establish linkage to outpatient treatment, self-help programs (e.g., Alcoholics Anonymous, Narcotics Anonymous), outpatient services, and residential facilities.
• Provide individual vocational-supportive counseling to enable clients to identify vocational strengths and problems, establish vocational or career goals and plan to reach them, and recognize and target symptoms of mental illness that interfere with work.
• Plan and provide work-related supportive services, such as assistance with grooming and personal hygiene, securing of appropriate clothing, wake-up calls, and transportation.
• Teach job-seeking skills.
• Develop individualized jobs based on clients’ needs, abilities, and interests.
• Perform job coaching, problem solving, and support on and off the job site.
• Coordinate with state vocational rehabilitation and other employment services.
• Provide ongoing assessment, problem solving, side-by-side services, skill training, supervision (e.g., prompts, assignments, monitoring, encouragement), and environmental adaptations to assist clients with activities of daily living.
• Assist and support clients to carry out personal hygiene and grooming tasks.
• Provide nutrition education, meal planning, grocery shopping, and food preparation.
• Assist and support clients to perform household activities, including house cleaning and laundry.
• Ensure that clients have adequate financial support (e.g., help to gain employment or apply for entitlements).
• Teach money-management skills (e.g., budgeting and bill paying) and assist clients in accessing financial services (e.g., professional financial counseling, emergency loan sources).
• Help clients to access reliable transportation (e.g., obtain a driver’s license and car, arrange for cabs, access bus line, find rides).
• Assist and support clients to have and effectively use medical care (e.g., a personal physician and dentist).
• Provide individual supportive therapy (e.g., problem solving, role-playing, modeling and support), social-skill development, and assertiveness training to increase client social and interpersonal activities in   community settings.
• Involve family and significant others in client’s treatment when appropriate.
• Plan, structure, and prompt social and leisure-time activities on evenings, weekends, and holidays.
• Provide side-by-side support and coaching to help clients socialize (e.g., going with a client to a basketball game, coaching and supporting a client before he or she goes to a family reunion).
• Organize and lead individual and group social and recreational activities to structure clients’ time, increase social experiences, and provide opportunities to practice social skills and receive feedback and support.
• Other duties as assigned.

Core Competencies:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Dependability: Arrives on time to work, meetings, appointments. Adheres to schedule. Follows up on decisions, actions, and commitments.
• Problem Solving/Decision Making: Generates and evaluates alternative solutions and makes effective and timely decisions.
• Quantity/Quality of Work: Organizes work to achieve maximum productivity.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing job duties, an employee is required to stand, walk, and use hands/fingers. May occasionally lift and move up to 25 lbs., clean (sit, bend/twist neck, bend/twist waist, squat, climb,  balance, stoop, crouch, reach, handle, fingering, kneel, crawl, reach above/below shoulder height, repetitive movements, wipe, sweep, dust, mop). Specific vision abilities required by the position include close vision, color vision.
• Work Environment: The noise level of the work environment can range from low to moderate.

Work Schedule:

• Non-Remote Position
• Full-time: Monday through Friday, 8:00 AM to 4:30 PM
• Ability to work a flexible work schedule (i.e., evenings, weekends, holidays, and on-call), as needed.                                    

Qualifications, Essential Skills, and Experience Required:

• Ability to understand and practice the mission of Camillus House.
• Education: Bachelor’s Degree in Mental Health/Social Work or related field preferred; any appropriate combination of education, experience, and/or certification will be considered.
• Experience: A minimum of 2 years' experience in the same or similar job role is preferred.
• Language: Proficiency in oral/written English; Spanish preferred; additional languages a plus (i.e., Creole).
• Skills: Proficiency in computer (Microsoft Office and other data collecting programs).
• Successful completion of toxicology test and of Level 2 background screening, and OIG.
• Have a Valid FL Driver License with clean driving record and be legally authorized to work in the U.S. on a full-time basis.
• Culturally sensitive to the social, psychological, and healthcare needs of the vulnerable populations serviced.
• Strong organizational, interpersonal, and communication skills in order to meet deadlines and handle multiple tasks.
• Demonstrates a high level of productivity while remaining calm and effective under pressure.
• A self-starter with demonstrated ability to work independently, as well as with multidisciplinary teams and co-workers.
• Ability to maintain a high level of poise and professionalism in all circumstances.
• Ability to establish supportive, respectful, trusting relationships with persons with histories of homelessness, severe and persistent mental illnesses, trauma, and co-occurring substance use disorders.

                                                             Camillus House is an Equal Opportunity Employer