Summary:

The Senior Accounts Receivables and Collections Specialist will play a vital role in the Credit department. They are responsible for overseeing Customer accounts, including, but not limited to, credit and term decisions, account monitoring, and collections

Essential Duties and Responsibilities:

• Oversee new customer setup process and maintenance.
• Manage the credit granting and collection of accounts receivables for the assigned portfolio.
• Make sure all credit processes are compliant with regulatory requirements.
• Regular review of receivable aging to identify accounts that require follow-up communication.
• Research, document, and resolve outstanding issues and balances.
• Place direct phone calls and emails to customers that are past due.
• Answer calls and emails from customers.
• Interface with customers and sales team to assist in collections as required.
• Oversee daily check and credit card payment applications.
• Review, hold and release orders to ensure timely handoff to the warehouse.
• Monitor accounts, unapplied credit memos, on-account payments, short payments, and provide direction to accounting specialist on adjustment and resolution. 
• Recommend delinquent account submission to outside collections agency.
• Send Demands letters to customers as required.
• Maintain Customer Sales Tax certificates.
• Work with other departments to address Customer issues.
• Provide backup coverage in the department during vacations, illnesses, etc. 

All job functions essential.

Qualifications:

• College degree or equivalent experience required.
• 5 years’ experience on Accounts Receivables and collections.
• Experienced level of practical knowledge of credit policies and collection procedures.
• Experience with an enterprise resource planning (ERP)system.
• Good organization and time-management skills.
• Accuracy and attention to detail.
• Good spoken and written communication skills.
• Must be able to multi-task, able to set priorities and meet deadlines.

Competencies:

• Resilience
• Positivity
• Accountability
• Flexible and adaptable.

Physical Requirements:

The essential functions of this position include, but are not limited to the following:

In terms of an 8-hour workday, this position requires:

• 6 hours sitting
• 2 hours standing

• Bending/Twisting – Up to 2 hours
• Reaching – Up to 4 hours 
• Lifting – Up to 2 hours
• Pushing/Pulling - 0 hours
• Speaking – 4 to 6 hours
• Writing – 2 to 4 hours
• Typing or CRT Inputting – 2 to 4 hours
• Filing – Up to 2 hours
• Climbing – Up to 2 hours
• Reading – 4 to 6 hours
• Driving – 0 hours

• Hearing – 6 to 8 hours
• Seeing – 6 to 8 hours

• Up to 40 lbs. – Up to 2 hours 

• Both feet – Walking between buildings

• Simple Grasping – Up to 2 hours
• Firm Grasping – Up to 2 hours
• Fine Dexterity – Up to 2 hours

• Exposure to dust, fumes and/or gases – 2 to 4 hours
• Exposure to noise – 2 to 4 hours

The specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.