Since 1982, over 160,000 youth have been helped with Youth Opportunities Unlimited (Y.O.U.) programs. Y.O.U. helps teens and young adults, ages 14-24 living in economically distressed communities succeed by providing educational and workforce opportunities, skills development, and access to career pathways. We offer school-based and community-based programs designed to meet the needs of Northeast Ohio employers, with a focus on those industry sectors that provide the most opportunities for career success. At Y.O.U., we are dedicated to excellence and continuous improvement of the quality of our services to youth, employers, and the community.

Job Purpose

Job Coaches work directly with our youth participants and their families beginning with orientation prior to the participant’s start date. The Job Coach mentors and coaches the youth/young adult through their work experience, in areas such as navigating the supervisor-employee relationship and emphasizing soft-skills development through one-on-one sessions with the youth. The Job Coach visits the participant’s work site at least 2-3 times a week. In addition, the Job Coach works with the youth participant and the work site supervisor to ensure all youth payroll information has been entered accurately into Y.O.U.’s electronic timekeeping system to efficiently process youth payroll. We are looking for individuals who have experience in mentoring, coaching, or teaching youth with polished customer service skills.

Essential Functions

• Conduct program orientations for youth participants.
• Maintain accurate and complete orientation files for each youth participant and ensure integrity of the file is preserved. 
• Build and maintain working relationships with program youth and their families as well as work site supervisors. 
• Maintain a consistent presence at participant worksites throughout the week once the program begins in June. Ensure youth participants are being properly supervised, labor laws are being followed, and program quality is upheld at the worksite. 
• Provide Y.O.U.’s career readiness curriculum through ongoing mentorship throughout the summer. 
• Review youth timesheets each week during the work experience for accuracy and completion. Must resolve any discrepancies timely and efficiently and maintain accurate reports of the process.
• Serve as the primary contact for youth participants and their family for questions regarding the program, work experience, and payroll-related questions.
• Enter case notes about participant progress as trained and directed by program staff. 
• Maintain and update worksite contact information regularly and as needed.
• Assist youth participant with all aspects of program enrollment including completion of application paperwork, work permit process, health exams, and employment forms as needed. 
• Resolve issues at worksites that may arise in such a way that both the youth participant and supervisor feel supported.
• Attend and participate in staff/team meetings as scheduled and required.
• Submit Pre/Post Evaluations, Participant Satisfaction Surveys and other reports and paperwork in timely fashion and as directed by Team Leader and Program Manager.
• Other duties as assigned.

Benefits

• End of Assignment Bonus of $250
• Paid Parking
• Paid Holidays

Education

• Bachelor’s Degree in Business, Communications, Education, Social Work, or another relevant field preferred. High School Diploma required.

Requirements

• Must be able to accommodate a flexible work schedule, including evenings and weekend shifts. 
• Must have experience working in a leadership, mentor, or coach role with youth/young adults.
• Must have experience in customer service and strong data entry skills. 
• Must have experience with databases, spreadsheets, and word processing.
• Must have experience working with diverse populations and/or at-risk youth and young adults.
• Must have valid transportation to/from Y.O.U. offices, partner organizations, and other community-based locations to meet with staff and participants. 
• Must pass a background BCI/FBI check as a condition of employment.

Knowledge, Skills and Abilities

• Belief and commitment to Y.O.U.’s mission, vision, and values. 
• Proven ability to handle crisis situations with diplomacy and maintain emotional control under stress.
• Sensitivity to and ability to work with diverse populations. 
• Strong ability to lead teams and provide direction.
• Strong verbal, written, and interpersonal communication skills. 
• Demonstrated active listening skills.
• Possess high level of integrity and ability to use good judgement and discretion in handling sensitive and confidential information.
• Ability to build relationships with community members and understand inner city Cleveland culture.
• Proven ability to build quality business relationships internally and externally.
• Highly attentive to details and strong organizational skills.
• Proficient in database management systems, including Microsoft Excel, to track data on enrollees and provide timely reports.
• Ability to work in a fast-paced, results oriented, and data driven environment.
• Proven ability to complete tasks and juggle multiple initiatives with minimal supervision. 
• Strong coordination and organizational skills. 
• Ability to work independently and as part of team. 
• Possess a positive and solution-oriented attitude.

Work Environment

• This position is based in an office setting and will require regular travel to participant worksites, community partner organizations, and other Y.O.U. offices. The work pace for this position is sometimes fast paced where work is required for up to 2 hours at a time. Moderate supervision from managers with intermittent prompts is expected. Social interaction with clients and team members required frequently. Majority of work is done in a controlled environment. The environment in which the job is performed outside a normal office space may include exposure to extreme temperature, noise, heights, or other hazards. All remains the same for any additional requirements for training.

Schedule Details

• Assignment Length: May thru August
• Schedule: Mon-Fri
• In-Person

All applicants are considered without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, age, disability, marital status, parental status, veteran status, military service, family medical history, genetic information, or any other characteristic protected by applicable federal, state, or local law.