Call Center Coordinator, Tier 1
Fully Remote Remote Worker Recruitment
Description

Overview
Delivering exceptional customer service through a remote call center while managing multiple client queues efficiently. Seeking opportunities to expand administrative support responsibilities to enhance the overall customer experience.


Duties & Responsibilities:

  • Handle and manage inbound and outbound calls as assigned.
  • Multitask effectively while maintaining quality on assigned calls.
  • Monitor and update customer and employee schedules, including conducting reviews during audits.
  • Update census engagement details for new hires.
  • Generate and send tickets for additional outreach in accordance with client guidelines.
  • Provide accurate information to employees who call in, while recording and managing outreach activities.
  • Collaborate with team members to ensure adequate phone coverage and availability.
  • Maintain a professional and distraction-free remote work environment.


Requirements

Required Skills & Abilities:

  • Exceptional verbal and written communication skills.
  • Strong interpersonal, negotiation, and conflict-resolution abilities.
  • Excellent organizational skills and attention to detail.
  • Proficiency in multitasking while managing routine tasks.
  • Strong analytical and problem-solving capabilities.
  • Ability to prioritize and delegate tasks appropriately.
  • Professionalism, integrity, and commitment to confidentiality.
  • Ability to work efficiently from home using provided communication platforms.
  • Reliable and consistent internet connection.
  • Proficiency with Microsoft Office Suite, Google Workspace, or similar tools.
  • Flexibility to perform other duties as assigned.

Education & Experience:

  • High School Diploma or equivalent is required.
  • A minimum of one year of customer service experience is preferred.
  • Fluent Spanish bilingual speakers are highly desirable.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Ability to occasionally lift up to 5 pounds.

About Us

We’re a remote-first organization dedicated to creating exciting remote work opportunities for a diverse community of professionals. Our mission is to help employees better understand and utilize their benefits, ensuring a better quality of life for current and future generations.


Why Join Us? 

We offer eligible employees access to a variety of benefits, including:  

  • Health, vision, and dental insurance  
  • Flexible spending accounts  
  • Retirement savings plans  
  • Life and disability insurance  
  • Paid and unpaid time off

If you’re passionate about making a difference and want to be part of a team that values flexibility, innovation, and impact, we’d love to hear from you!