Overview
Delivering exceptional customer service through a remote call center while managing multiple client queues efficiently. Seeking opportunities to expand administrative support responsibilities to enhance the overall customer experience.
Duties & Responsibilities:
- Handle and manage inbound and outbound calls as assigned.
- Multitask effectively while maintaining quality on assigned calls.
- Monitor and update customer and employee schedules, including conducting reviews during audits.
- Update census engagement details for new hires.
- Generate and send tickets for additional outreach in accordance with client guidelines.
- Provide accurate information to employees who call in, while recording and managing outreach activities.
- Collaborate with team members to ensure adequate phone coverage and availability.
- Maintain a professional and distraction-free remote work environment.
Required Skills & Abilities:
- Exceptional verbal and written communication skills.
- Strong interpersonal, negotiation, and conflict-resolution abilities.
- Excellent organizational skills and attention to detail.
- Proficiency in multitasking while managing routine tasks.
- Strong analytical and problem-solving capabilities.
- Ability to prioritize and delegate tasks appropriately.
- Professionalism, integrity, and commitment to confidentiality.
- Ability to work efficiently from home using provided communication platforms.
- Reliable and consistent internet connection.
- Proficiency with Microsoft Office Suite, Google Workspace, or similar tools.
- Flexibility to perform other duties as assigned.
Education & Experience:
- High School Diploma or equivalent is required.
- A minimum of one year of customer service experience is preferred.
- Fluent Spanish bilingual speakers are highly desirable.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Ability to occasionally lift up to 5 pounds.
About Us
We’re a remote-first organization dedicated to creating exciting remote work opportunities for a diverse community of professionals. Our mission is to help employees better understand and utilize their benefits, ensuring a better quality of life for current and future generations.
Why Join Us?
We offer eligible employees access to a variety of benefits, including:
- Health, vision, and dental insurance
- Flexible spending accounts
- Retirement savings plans
- Life and disability insurance
- Paid and unpaid time off
If you’re passionate about making a difference and want to be part of a team that values flexibility, innovation, and impact, we’d love to hear from you!