Overview
Delivering exceptional customer service through a remote call center while managing multiple client queues efficiently. Seeking opportunities to expand administrative support responsibilities to enhance the overall customer experience.

Duties & Responsibilities:

• Handle and manage inbound and outbound calls as assigned.
• Multitask effectively while maintaining quality on assigned calls.
• Monitor and update customer and employee schedules, including conducting reviews during audits.
• Update census engagement details for new hires.
• Generate and send tickets for additional outreach in accordance with client guidelines.
• Provide accurate information to employees who call in, while recording and managing outreach activities.
• Collaborate with team members to ensure adequate phone coverage and availability.
• Maintain a professional and distraction-free remote work environment.

Required Skills & Abilities:

• Exceptional verbal and written communication skills.
• Strong interpersonal, negotiation, and conflict-resolution abilities.
• Excellent organizational skills and attention to detail.
• Proficiency in multitasking while managing routine tasks.
• Strong analytical and problem-solving capabilities.
• Ability to prioritize and delegate tasks appropriately.
• Professionalism, integrity, and commitment to confidentiality.
• Ability to work efficiently from home using provided communication platforms.
• Reliable and consistent internet connection.
• Proficiency with Microsoft Office Suite, Google Workspace, or similar tools.
• Flexibility to perform other duties as assigned.

Education & Experience:

• High School Diploma or equivalent is required.
• A minimum of one year of customer service experience is preferred.
• Fluent Spanish bilingual speakers are highly desirable.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to occasionally lift up to 5 pounds.

About Us

We’re a remote-first organization dedicated to creating exciting remote work opportunities for a diverse community of professionals. Our mission is to help employees better understand and utilize their benefits, ensuring a better quality of life for current and future generations.

Why Join Us? 

We offer eligible employees access to a variety of benefits, including:  

• Health, vision, and dental insurance  
• Flexible spending accounts  
• Retirement savings plans  
• Life and disability insurance  
• Paid and unpaid time off

If you’re passionate about making a difference and want to be part of a team that values flexibility, innovation, and impact, we’d love to hear from you!