Administration

· Assist with maintaining hotel,   performing minor and routine painting, plumbing, electrical wiring, and other   related maintenance activities.

· Replace air conditioner filters.

· Tend furnace, air conditioner, and   boiler to provide heat, cool air, and hot water for guests.

· Maintain standards of quality guest   service.

· Tend to pool area including chemical   balancing, cleaning, etc.

· Increase level of guest satisfaction   by delivery of an exceptional product through employee development. 

· Respond and resolve guest requests,   complaints, or questions in a courteous and timely manner.

Support

· Must have a comprehensive knowledge   of the English language to effectively communicate with guests, associates,   and vendors.

· Ability to accurately report   information. 

· Ability to scrupulously follow all StepStone   and hotel policies and procedures.

· Attend required meetings.

Professionalism   and Style Expectations

These   are expected of every associate within StepStone Hospitality, Inc.

  Personal Effectiveness

· Projects and assignments are   completed thoroughly, professionally, and with care.

· Adjusts to high-pressure conditions   and is open to change.

· Assumes responsibility for personal   growth and development.

· Conducts him\herself (acts and   dresses) professionally at all times; sets standards for all associates.

Communication

· Understands and communicates the StepStone   Mission and Core values.

· Expresses ideas and conveys   information clearly, effectively, and professionally.

· Actively listens to others.

· Conveys company information,   decision, or problems to appropriate parties on a timely basis.

· Works to resolve disagreements and   is respectful of peers and co-workers.

These are required of every associate.

· Minimum lifting of 50 pounds.

· Pushing, bending, stooping, upward   reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 50 pounds.

· Other duties may be assigned.

Additional responsibilities specific to you are:

· Must have a comprehensive knowledge   of all hotel departments and functions.

· Must have a knowledge of applicable   Federal, state, and local health, safety, and legal regulations.

· Must have good mathematical and   computer skills.

· High school education and relevant   training and experience preferred.

· CPR training and first aid training   preferred.

· Additional language ability   preferred.