The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization. 

Scope of Position: The Case Manager plays a crucial role in providing supportive services to formerly homeless adults diagnosed with serious mental illness and/or substance use disorders. Working with individuals residing in independent apartments—either in a single-site location or scattered throughout the community—Case Managers assist clients with achieving stability and independence. By building trusting relationships and collaborating with clients, Case Managers help individuals navigate daily challenges, maintain housing, and improve their overall well-being. This role is essential in empowering clients to live independently and successfully reintegrate into their communities.

Essential Position Functions:

• Provide comprehensive case management services, including benefits assistance, housing application support, and linking clients to primary and behavioral health care resources within the community, as well as housing referrals, to adults diagnosed with serious mental illness and/or substance use disorders.
• Ensure timely completion of required documentation for each client interaction, in accordance with agency policy, Medicaid, and OMH regulations.
• Assist in preparing the program for audits and ensure compliance with all necessary documentation, including admissions, discharges, and incident reporting.
• Offer crisis intervention when necessary to support clients in need.
• Work collaboratively with other departments and external agencies to coordinate client care and services.
• Demonstrate a caring and respectful approach when interacting with clients, families, and staff, while being sensitive to cultural differences.
• Conduct apartment visits within the community across multiple floors, utilizing stairs, and escort clients through the community using public transportation.
• Promptly report any serious incidents, allegations, or sensitive situations to supervisors, and complete incident reports per agency policy.
• Ensure the safety of consumers by conducting diligent searches and filing missing person reports when necessary, following established procedures.
• Attend required staff meetings, supervision, and training sessions.
• Perform any other duties as assigned by management.

• Bachelor’s Degree required.
• Experience working with individuals with mental health conditions, crisis intervention, and managing trauma-triggered behaviors.
• Strong time management and organizational skills.
• Ability to work effectively as part of a team; flexible, stress-resistant, and open to feedback.
• Willingness to become certified in CPR/First Aid/AED/Naloxone.
• Preferred knowledge of AWARDS (Electronic Health Record System).
• Experience working with Veterans or direct experience with veteran populations is preferred.

  The Bridge Inc. is an Affirmative Action / Equal Opportunity Employer