Network and Infrastructure Specialist

Are you excited about a new and exciting opportunity? Do you have a passion for working with families and individuals in need of healthcare, housing, and community support services? Are you interested in working for a mission-driven and innovative organization? Well, look no further! At Community of Hope, we envision Washington, DC, where everyone is healthy, housed, and hopeful. If you are ready to make a positive difference in the community, this position is for you!

Our mission: To improve health, end homelessness, and partner with communities to make Washington, DC more equitable.

Our Approach and Values:

We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives. 

We embrace diversity, welcome all voices, and treat everyone with respect and compassion.

We lead and advocate for changes to make systems more equitable.

We strive for excellence and value integrity in all that we do.

Position Summary:  The Network and Infrastructure Specialist is accountable directly to the Network Engineer and is based out of  Conway Health and Resource Center in SW DC.

Salary – The salary range for this position is $32.25 - $36.05 per hour and the offer amount is determined by the candidate's education, qualifications, and experience. Indeed provides its own estimated salary calculator and is not affiliated with COH’s range. 

Highlighted Duties and Responsibilities:

• Implements, and support secure IT infrastructure, including servers, networks, and storage solutions. 
• Provides tier 2 support for helpdesk tickets related to infrastructure and security issues, ensuring timely resolution.
• Collaborates with cross-functional teams to ensure that security considerations are integrated into all projects and operations.
• Assists and supports Network Engineer with firewalls, and endpoint security solutions. 
• Maintains documentation for infrastructure configurations, security protocols, and incident response procedures. 
• Stays current with the latest security threats, trends, and compliance requirements to recommend improvements.
• Provides training and support to staff on security awareness and best practices. 
• Performs preventative maintenance of COH infrastructure. 

• Bachelor’s degree in information technology, cybersecurity or equivalent experience required.
• 3-5 years of experience in IT infrastructure support with a focus on security, including helpdesk support. 
• Strong knowledge of network security protocols, firewalls, VPNs, and encryption   technologies. 
• Experience with security frameworks and compliance standards (e.g., NIST, ISO 27001). 
• Proficiency in scripting languages (e.g. PowerShell) for automation and security   tasks. 
• Excellent problem-solving skills and attention to detail. 
• Strong communication and interpersonal skills. 
• Relevant security certifications (e.g. Security+, CySA+, Network+) 
• Familiarity with cloud security practices and tools (e.g. Azure). 
• Experience with security information and event management (SIEM) solutions. 
• Ability to travel to other COH sites required.
• Ability to work evenings and weekends as needed, required.
• In relation to remote vs. on-site work, this position is classified as the   following: Hybrid: Remote work and on-site work requirements are generally split roughly 50/50. Please note that remote work designations are subject to change or fluctuate at any   point in time and the supervisor may require in person learning for a specific amount of time after hire. 

At COH, we prioritize the following well-being and work-life balance-centered benefits: 

• Remote work opportunities are available for many, but not all, of our roles, promoting a culture of work-life balance.
• 8-hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service, 25 after 10 years of service, and 30 after 15 years of service), and 12 days of paid sick leave on an annual basis
• Annual performance-based raises, up to 5% of your annual pay
• National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
• Ongoing internal leadership training for supervisors
• Ongoing well-being activities, culture compact activities and training, and trauma-informed care initiatives and training
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield
• Life insurance, short-term disability, and long-term disability insurance
• 403(b) Retirement Plan
• Flexible  Spending Accounts for medical and dependent care reimbursable expenses
• And much more!

About Us:

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For 45 years, we have provided healthcare, housing, and community support services to make Washington, DC more equitable. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2024, Community of Hope provided about 50,000 medical visits, 6,300 dental visits, and 17,000 behavioral health visits for about 16,000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1,600 households—1,384 families and 220 individuals—experiencing homelessness in DC. Community support through Family Success Center, our WIC nutrition centers, and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy, housed, and hopeful. 

We were selected as one of The Washington Post 150 Top Workplaces in 2024 and 6 other times since 2014 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.