Dynasty Financial Partners seeks a motivated, self-starting individual to join our firm as a Client Success Manager specializing in Wealth Management Technology. This individual would serve as a training and adoption consultant specializing in our performance reporting and financial planning tools (Black Diamond, Addepar, eMoney, and MoneyGuide), extending to our broader technology stack, to ensure our Network Partners’ (our client RIA businesses’) success on those platforms.

RESPONSIBILITIES:

• Point of contact our Dynasty Network Partners on the implementation, administration and adoption of our technology stack, with a focus on Wealth Management Technology and Dynasty Proprietary platforms
• Understand clients’ business needs and identify opportunities for adoption of new software features or additional training resources
• Organize and host training and implementation calls both alone and in coordination with vendors
• Create training materials, visualizations and documentation on software best practices and internal processes
• Coordinate and host strategic calls to discuss technology use cases and share best practices with Network Partner constituents while documenting and executing on takeaways
• Liaise with Dynasty’s resource partners to support existing partnerships, perform data audits/updates, manage user permissions, and coordinate technical support
• Take ownership of tasks and work independently to ensure delivery on department goals and client satisfaction
• Collaborate with our Product & Engineering team on product releases and product feedback from clients
• Coordinate with Dynasty Finance, Legal, Compliance, Relationship Management and Marketing to find operational efficiencies internally and complete interdepartmental projects

• Experience administrating Performance Reporting platforms (i.e. Black Diamond, Addepar) or Financial Planning tools (i.e. eMoney, MoneyGuide)
• 3-5 years’ work experience, preferably at a Financial Technology, Wealth Management, or Financial Services firm
• Bachelor’s degree or equivalent experience
• Proficiency in Microsoft 365, including intermediate or advanced knowledge of Excel, Power Automate, Power Apps, and SharePoint
• Experience as a Client Success Manager/Business Analyst/Project Manager at Financial Services firm is preferred

Successful candidates will:

• Demonstrate excellent time management skills, ability to gauge priority and urgency of client requests, and ability to work on multiple concurrent tasks and projects
• Exercise outstanding communication and presentation skills, organization, and attention to detail to effectively collaborate with internal teammates, vendors, and clients
• Be willing and flexible to travel onsite to client offices nationwide, approximately 4-6 times annually
• Expand knowledge of tech stack to include the best practices of additional technology platforms and their integrations with the performance reporting and planning tools
• Manage cross-departmental initiatives in a structured way while communicating with and obtaining resources from multiple stakeholders
• Infer action items from client requests and translate complex technical information into digestible instructions
• Think proactively to create value and positive rapport with clients 

BENEFITS

• Health Insurance
• Dental insurance
• Vision insurance
• Retirement plan 401(k)
• 401(k) matching
• Paid Time Off
• FSA/HSA benefits plans
• Disability benefits
• Voluntary Life Insurance
• Basic Life Insurance

EQUAL EMPLOYMENT OPPORTUNITY ?Dynasty Financial Partners is committed to providing equal employment opportunities and ensuring that all employment-related decisions are made without regard to race, color, sex, age, national origin, religion, physical or mental disability (unrelated to the ability to perform job duties) veteran status, or any other protected status under applicable law.