Perform highly skilled administrative duties for various bank representatives; manage confidential information, handle telephone calls, schedule appointments, compose correspondence, provide a variety of loan support duties, establish and maintain credit files so that they are compliant, accurate and up to date. Ensure prompt, friendly customer service.

• Provide extraordinary customer service in every aspect of your duties by listening, caring, showing empathy, and providing positive solutions when dealing with others. Interaction with anyone should leave him/her feeling energized, enthused and happy. This accountability may be measured by internal/external mystery assessments, feedback from customers and training exercises.
• Greet customers in a quick, friendly and helpful manner; make sure they are satisfied to the point of release.
• Understand bank products and their benefits; take an active role in cross-selling bank products and services.  
•  Handle customer problems and inquiries. Assist bank representatives as necessary. 
• Perform a variety of duties related to the processing of new and existing loans.  Assist the lending officer(s) in maintaining credit files with up-to-date financial and collateral information. File and release mortgages; keep safekeeping updated. 
• Input new loans, extensions, and renewals on the system. 
• Scan new loans and credit files into First Work.
• Responsible for safe deposit boxes –  opening, closing, and billing; handle incoming inventory; distribute mail; help with outgoing wire documentation; backup tellers with cash shipment in and out. 
• Understand and adhere to all bank policy, procedures, laws and regulations. Complete compliance training; follow internal processes and controls as required and affirm on each performance review that you will comply with regulations. Report all compliance issues, violations of law or regulations to your manager or compliance officer or ethics hotline (1-866-363-8422)
• Accept and complete special projects, assignments and initiatives as requested; coordinate events as necessary.
• Be actively involved in the community and report that activity to your manager on a quarterly basis.
• Embrace organizational changes and new ideas with a positive attitude and serve as a motivating role model for all staff exhibiting an open willingness to assist and mentor. 
• Demonstrate your professional and personal commitment to excellence in everything you do through creative leadership, taking initiative, continuous innovation, creative problem solving, superior service, and providing what customers want.

Requirements

SKILL REQUIREMENTS

• Friendly, upbeat and positive attitude
• Excellent communication skills both verbal and written
• Ability to communicate honestly and with integrity
• Highly organized multi-tasker with the ability to prioritize
• Excellent organization skills and attention to detail
• Team player

MINIMUM REQUIREMENTS

• High school graduate or equivalent
• Two years of experience in a similar position preferred
• Outgoing and friendly personality
• Proficient computer skills, including Microsoft Office Suite (Outlook, Word and Excel)
• Ability to tolerate frequent physical activity (sitting, walking, standing, stooping, carrying, talking, seeing, bending, handling); ability to lift up to 20 lbs on an occasional basis
• Reliable, punctual, courteous, flexible, and a fast learner

This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.

EEO

Member FDIC