Position Data:

Grade: 6 Status: Non-Exempt

Reports to: Intensive Services Coordinator

Basic Function or Position Summary:

Provide Crisis Intervention and follow-up services to Chautauqua County Residents experiencing mental health crisis from 4 pm – 8 am on weekdays and 24 hours on weekends and holidays. Salary $18.44/hourly

Security Clearance: Level 1 V,A,C,R

Position Responsibilities and Specific Duties:

· Assist in the provision of crisis intervention services in the community for children and adults including intake, outreach visits, assessment, referral, follow-up, telephone lethality monitoring, and disposition of all persons presenting for Mobile Crisis Services.

· Assist in the facilitation of stabilization of acute mental health crisis utilizing the least intrusive and restrictive alternative available to maintain safety.

· Complete follow-up and facilitate linkages to needed community services and supports for both the primary customer and his/her family.

· Maintain on-call availability by work issued cell phone during scheduled shifts.

· Data reporting and analysis as a function of service quality improvement.

· Maintain confidentiality and comply with the code of ethics.

· Promote the Agency mission.

· Maintains consistent professional customer service.

· Job performance incorporates a strength-based, integrated service delivery model while promoting self-sufficiency.

· Attend scheduled staff meetings, mandatory trainings, in-services, and other functions as required.

· Provide marketing and/or educational presentations to the community, or training to other agency staff, as assigned by the Family Growth & Development Manager.

· Participate in the larger team of the agency through committee structures, planning, policy development and volunteerism.

· Promote positive internal and external relationships.

· Other duties as assigned by supervisor.

Key Working Relationships:

A. Internal: Director of Health and Family Services, Intensive Services Coordinator, Crisis Team Members, and other COI staff

B. External: Emergency service providers such as police departments, hospital emergency department, hotline services, other mental health providers, and human service professionals.

Supervisory Scope: This job has no supervisory responsibilities.

Organizational Responsibilities:

• Adhere to all policies, procedures, and protocols.

• Gathers appropriate documentation and tracks outcomes.

• Maintain customer files inputted into CAPTAIN

• Complete required progress reports on time.

• Participates in organizational committee structures as appropriate.

• Participates in organizational and divisional management systems.

Knowledge, Skills Required:

· Bachelor’s Degree in a human services field.

· Experience in Crisis Intervention with the Mentally Ill population required.

· Possess a working knowledge of community services and agencies

· Has knowledge and skills necessary to modify interventions and care according to the customer’s age.

· Excellent oral; written communications skills

· Ability to work as part of a team required.

· Must be able to demonstrate initiative and resourcefulness; have analytical ability and be able to collect and research information and use sound judgment.

· Bilingual (Spanish) preferred.

Special Requirements:

• Must be able to always provide consistent even tempered customer service

• Must be able to work evenings, nights, weekends and holidays.

• Valid Driver’s License and reliable transportation

• Ability to lift up to 50 pounds with or without reasonable accommodation.

• Completes all OMH requirements.

• Must maintain a working telephone

• Works compassionately with a diverse population

• Experience navigating community programs