The MISSION of SpendMend is to positively impact patient care by delivering value to our healthcare clients through innovative cost-saving solutions, insightful transaction analysis, and improved process visibility. Clients working with SpendMend gain insight and visibility into their cost cycle to help them control costs, reduce risk and fund patient care.

We are looking for a highly skilled and detail-oriented Project Manager to lead the end-to-end implementation of Trulla for both new and existing pharmacy clients. In this role, the Project Manager will be responsible for managing client relationships, coordinating cross-functional teams, and ensuring the successful and timely deployment of the software. This role will work closely with pharmacy clients to understand their unique needs, oversee the software integration process, and drive the project forward by meeting key milestones and delivering an exceptional client experience.

Responsibilities: 

• Client Onboarding & Implementation: Lead the end-to-end implementation process for Trulla, from initial project kickoff to final deployment, ensuring a smooth transition for the client.
• Project Planning & Coordination: Develop comprehensive project plans, set realistic timelines, define project scope, and allocate resources to ensure successful delivery of implementation.
• Stakeholder Management: Act as the primary point of contact for clients during the implementation phase, addressing concerns, managing expectations, and ensuring open communication throughout the project lifecycle.
• Cross-Functional Collaboration: Collaborate with the Trulla Account Manager and internal teams including development, product, customer support, and quality assurance to ensure successful integration and deployment of Trulla at the client site.
• Risk Management: Identify potential project risks and proactively develop mitigation strategies to avoid delays or issues that could impact the project timeline or client satisfaction.
• Quality Assurance: Ensure that all aspects of the implementation meet quality standards and align with Trulla’s best practices and functionality.
• Performance Monitoring: Track and report project progress, including timelines, deliverables, and client feedback; adjusting plans as necessary to stay on course.

Desired Education and Experience Requirements:

• Bachelor’s degree in Business, Project Management, Information Technology, or a related field (or equivalent experience).
• 3-5 years of experience in project management, with a proven track record of leading software implementation projects (preferably in the healthcare or pharmaceutical industry).
• Experience with pharmacy software or ERP systems is highly desirable.
• Strong understanding of the pharmaceutical industry, including procurement processes and regulatory is desirable.
• Excellent project management skills, including the ability to create and maintain project plans and timelines.
• Strong ability to track and follow up on actions items and decisions, ensuring accountability for deliverables.
• Exceptional communication skills, with the ability to communicate complex information clearly to both technical and non-technical stakeholders.
• Strong problem-solving skills and the ability to adapt to changing client needs or project scope.
• Ability to work independently as well as collaborate effectively with cross-functional teams.
• PMP certification or other project management certifications are a plus.
• Familiarity with Agile methodologies and software implementation best practices is advantageous.

Evaluation and Process Improvement:

• Annual performance reviews will be conducted along with goal setting.
• Provide recommendations on process improvements.

Job Location: 

• Remote office
• Travel expected at least once per year for an onsite company meeting with possible additional opportunities consisting of onsite client meetings and/or conferences.