Title: Bell Attendant

Reports to: Guest Services Manager

Position Type: Full or part-time, Non-exempt

Why you'll love it here:
At Los Poblanos, you will discover more than just a job. Join a team that values your contributions, fosters innovation and provides competitive salaries and benefits. Work in one of New Mexico's most inspiring natural and historic settings while taking your career to the next level. Rooted in our mission to preserve this extraordinary property, our core values embrace community, hospitality, empathy, excellence, respect and stewardship—driving an unforgettable guest and employee experience. There are many opportunities to learn, grow and lead with the dynamic teams at our award-winning restaurant, boutique inn, serene spa, stunning event spaces and organic farm. Dive into hand-made artisan products at our production facility and retail locations or go behind the bar at our vibrant tasting rooms in downtown Albuquerque and Santa Fe.

Job Summary:

Set among 25 acres of lavender fields, enormous cottonwood trees and lush formal gardens, Los Poblanos is one of the most magnificent historic properties in the Southwest. Each of our lines of business place customer experience on the forefront of our mission in preservation and sustainability. We are dedicated to offering our guests the finest hospitality experience where we strive to consistently exceed expectations. Los Poblanos is looking for a reliable and motivated Bell Attendant to welcome our guests to our property in a friendly and courteous manner at all times.

Duties & Responsibilities:

• Act as an ambassador for the property, the Village of Los Ranchos, and Albuquerque
• Ensure guests are greeted upon arrival, quickly and appropriately fulfill guest requests, and approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
• Assist with general guest service tasks such as delivering items to guest rooms, responding to guest requests, and addressing lost and found issues as required
• Escort guests to their rooms while providing a property tour and brief history overview  
• Maintain inventory, cleanliness, and maintenance of guest bicycles
• Maintain cleanliness and appearance of pool area & fitness center
• Maintain games and game area
• Assist with the set-up of special events and workshops hosted by the Inn
• Oversee and take care of guest arrivals and departures, focusing on luggage delivery and pickup
• Maintain a level of security on the property by ensuring appropriate lights are on, locking doors, and responding to emergencies
• Respond rapidly to requests for emergency and non-emergency assistance in a professional and hospitable manner
• Stock and clean guestroom fireplaces and supplies (seasonal) 
• Restock and maintain wood stockpiles/racks
• Stock and clean metal outdoor chimineas 
• May be required to assist additional departments when needed, such as housekeeping
• Operate the shuttle as requested by guests and management

Essential Job Functions:

• Greet customers, patrons, or visitors
• Handle luggage or other possessions for patrons
• Provide escort or transportation
• Assist individuals with requests
• Provide attraction or event information to patrons
• Provide patrons with directions to locales or attractions
• Perform administrative or clerical tasks
• Clean work areas or facilities
• Clean shuttle and golf cart(s) 

• Previous experience in hospitality or customer service
• Alcohol servers license 
• Friendly, goal-oriented, and outgoing with great people skills 
• Able to give and carry out direction in a high-activity and service-oriented environment 
• Able to read, comprehend, and write complex instructions and/or short correspondence and memos, having excellent verbal communications
• Completion of High School Diploma
• Must be able to sit, stand, bend, squat, reach, and walk 8 to 10 hours a day
• Able to grasp, lift, carry. Must be able to lift up to 50 lbs. in short intervals throughout the day
• Must be able to work a varied schedule to include evenings, weekends, and holiday
• To perform the essential functions of this position, regular and consistent attendance is required
• Must have a valid driver’s license
• Required to wear the approved uniform during scheduled shifts

Preferred:

• Additional language skills (Spanish) would be a distinct advantage and benefit 
• Interest in sustainability, food, and New Mexico culture
• Interest in organic farming, agriculture, art, and architecture is a plus 

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.