Voxai Sr. Project Manager Responsibilities

· Manage the delivery of Contact Center Technology projects implementing Genesys and related third party applications and custom applications for our customers 

· Follow Voxai Project Management Methodology, including documented policies and processes, in developing detailed project plans and completing required project documentation. 

· Conduct project discovery, develop project teams, define objectives and scope, document current and future-state processes, document risks and assumptions, and oversee development, testing, and implementation.

·  Understands the links and dependencies between an engagement and other in-flight projects and/or business initiatives. 

· Conduct project kick-off meetings, communicate individual roles and project expectations, and serve as a single point of contact for projects. 

· Complete and manage detailed project plans using the designated project and portfolio management software tool. 

· Utilize designated project software tool to report project status, manage issues, and document risks. 

· Develop and maintain productive working relationships with project owners, business functions, IT, vendors, and other project stakeholders. 

· Demonstrates expert ability in PMO management including executing and managing the processes and the interactions used to plan, acquire, assign, develop and manage the resources that operate a PMO 

· Strong executive presence, communication skills, and self-direction 

· Ability to lead as an individual contributor and work across multiple leveraged teams to meet deliverables for the client 

· Periodic provision of thought leadership to the Voxai PMO toolkit. 

· Coordinate Post-Project Review meetings for completed projects. 

· Perform other duties as assigned.