YINLUN TDI LLC is a global leader in providing advanced thermal management solutions for the automotive, commercial truck, off-highway, and power generation markets. Headquartered in NW Houston, Texas, we operate sales and engineering facilities across the U.S. and manufacturing operations in China, the US, Mexico, Poland, India, and Southeast Asia. As a certified ISO 9001, ISO 14001, and IATF 16949 company, YINLUN TDI LLC specializes in designing and manufacturing world-class heat exchangers and thermal management products. Our innovations support both traditional and electric vehicle markets, with customers including global leaders from automotive, on-highway trucks, and off-highway machines. 

We are seeking a detail-oriented and proactive Customer Support Liaison supporting our commercial market to join our team. This role will focus on processing and tracking pre-production orders, managing invoicing issues, providing sales analysis, supporting customer setup processes, and assisting with price adjustments. The ideal candidate will be highly organized, have strong communication skills, and be adept at working with cross-functional teams to ensure smooth operations and customer satisfaction. 

Key Responsibilities:

• Order Management:
• Process and track pre-production orders (prototypes, tooling, samples) to ensure they are ordered correctly and delivered to customers in a timely manner
• Maintain order accuracy and follow up as needed to resolve any issues or delays during the production process.
• Invoicing
• Ensure all prototypes, tooling, or special orders are invoiced to customers promptly and accurately.
• Assist in resolving invoice discrepancies by working closely with the account manager.
• Sales Reporting & Analysis
• Prepare monthly sales analysis by customer and market, identifying positive and negative trends.
• Communicate findings to the Sales VP/Director to support strategic decision-making.
• Customer Setup & Documentation
• Assist with processing paperwork or surveys required for new customer setups in the company’s system.
• Help facilitate the acquisition of supplier codes for new customers.
• Price Adjustment Coordination
• Support the account manager by organizing information related to price adjustments (materials, tariffs, transportation surcharges) to ensure timely and accurate updates.

Required Skills and Qualifications

• Strong attention to detail and excellent organizational skills.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Previous experience with sales, customer service, or administrative role preferred.
• Excellent communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to work well in a team-oriented, fast-paced environment.
• Experience with sales reporting and analysis is a plus.
• Knowledge of sales/order processing software and CRM systems.
• Basic understanding of pricing structures and sales trends in a B2B environment.

Why Join Us?

We offer a competitive salary, full range of benefits - medical, dental, vision, life insurance, STD, LTD, 401(k) with company match, vacation, personal days, sick days, paid holidays. The opportunity for growth and advancement in a dynamic and support work environment, with a collaborative culture with a focus on professional work environment. If you are interested, please submit your resume with salary requirements for immediate consideration.