POSITION TITLE: Community Resource Coordinator

POSITION TYPE: Full Time 

REPORTS TO: Director of Programs

COMPENSATION: Commensurate with experience and education

Agency Description

NPHY is the most comprehensive service provider for the thousands of homeless youth in Southern Nevada, serving hundreds of youth through our core programs and touching the lives of thousands more through outreach each year. NPHY’s programs stabilize homeless teens’ lives, meeting their immediate needs and providing a safe, supportive environment and a path to self-sufficiency. Through our work with homeless youth, NPHY creates productive, healthy adults who contribute to society. 

Strengthening and complementing our high-quality direct services for homeless youth, NPHY is dedicated to advocating for the Vegas Valley’s homeless youth population and serves as a leader in systems-level efforts to eliminate homelessness among Nevada’s youth.

Agency Culture

NPHY offers a positive mission driven work environment: we encourage each staff member to cultivate their unique talents and training and come together as a strong, synergistic team to better serve homeless young people. While working in a challenging yet rewarding field, you will be surrounded by compassionate, energetic, fun, happy, and friendly staff members who are like-minded people and love what they do. In addition to everyday interactions with youth, NPHY offers countless opportunities for youth and staff to experience new and fun things together to help the NPHY community create stronger bonds and model positive relationships and healthy boundaries with the young people we serve. NPHY also offers quarterly training to better equip our staff with up-to-date continuing education, skills, and resources to best serve and respond to a wide array of situations and needs. NPHY believes in learning, growing, and challenging ourselves to always be and do better, and strives to lead our staff and community to always seek new and innovative ways to best serve our target population.

NPHY doesn’t just accept diversity--we celebrate it, we support it, and we thrive on it for the benefit of our employees and clients, our programs, and our community. NPHY is proud to be an Equal Opportunity workplace. NPHY is committed to upholding a diverse, inclusive, and equitable work environment in which all employees, volunteers, and clients feel valued and respected, and we strive to recruit diverse employees and volunteers to reflect the diversity of our clients.

Position Definition

As part of the case management team, the Community Resource Coordinator is responsible for intake and assessment of youth referred through The Harbor Juvenile Assessment Center (HJAC) and the homeless youth that access services at the Nevada Partnership for Homeless Youth’s (NPHY) Drop-In Center. The position will be co-located at NPHY’s Drop-In Center and a HJAC and will involve some travel depending on program needs. As such, this position’s location and hours are subject to change. 

Essential Responsibilities

• Complete HJAC intake assessments and follow-up case notes for clients accessing services.
• Complete data entry into client databases; compile and transcribe completed case notes for data entry; ensure accuracy of all data entered for both NPHY and HJAC systems.
• Compile and submit required reports for both NPHY and HJAC in a timely manner.
• Maintain client documents in case files; assist with the creation and organization of new client case files.
• Answer phones and route ‘youth-in-crisis’ calls to appropriate staff; provide and make appropriate community referrals.
• Serve as the homeless youth provider expert and as the NPHY liaison representative at HJAC, and connect youth to NPHY services and other homeless youth agencies when appropriate. 
• Present information on NPHY programs and services to potential clients, other HJAC staff, and the community. 
• Utilize the Positive Youth Development (PYD) model when working with clients.
• Maintain client records, in the Homeless Management and Information System (HMIS) and NPHY case files, including but not limited to records of expenditures, activities, referrals, contacts, and other client information.
• Participate in staff meetings for both NPHY and HJAC, and multidisciplinary meetings on behalf of client and their family’s wellbeing. 
• Other duties as assigned.

• A minimum of a High School diploma or equivalent is required.
• A strong interest in non-profit, social work, or human service field.
• Must be at least 21 years of age and can successfully pass a drug test and criminal background check.
• Ability to complete data entry accurately into various system and reports.
• Able to maintain a high level of professional and ethical standards.
• Knowledge of Office Suite programs (Word, Excel), internet, and email.
• Current and valid Nevada driver’s license, proof of acceptable driving record and the ability to arrive on-time for all scheduled shifts.
• Ability to drive a motor vehicle, walk, lift and carry items up to 40 lbs., push, stoop, kneel, and stand for long periods of time.

Qualifications

• Experience with youth case management is preferred.
• Ability to communicate professionally and effectively both orally and written.
• Knowledge of confidentiality laws and ability to adhere to them.
• Ability to be flexible in work style and schedule; must be available to work nights and weekends.
• Ability to speak, read, and write in Spanish preferred but not required.

Benefits

• The Nevada Partnership for Homeless Youth offers a competitive benefits program including three weeks Paid Personal Leave and fourteen paid holidays per year. 
• Licensed Social Workers receive up to two days of company paid time off for CEU training and up to $200 for CEU or licensing expenses per year. 
• NPHY also offers fully paid medical, dental, vision and insurance plans for its regular full-time employees. Employees can also participate in a company sponsored 403(b) retirement plan with up to 3% match, and voluntary insurance plans. 
• NPHY is also proud to offer holistic benefits to invest in YOU, click here for more information. 

How to Apply & Deadline

• If you are interested in this position and meet the qualifications outlined above, please email your cover letter and resume to hr@nphy.org or apply via NPHY’s recruitment page.
• The position is open until it is filled
• NPHY thrives on an inclusive, diverse, equitable, and accessible workplace that fosters a sense of community.  If you think this position is for you, but your past experience doesn't fit perfectly with the position's qualifications, NPHY hopes you will submit an application and cover letter to tell us why.