Business Systems Analyst

Location: Itasca, IL

Description

United Business Mail is seeking a detail-oriented Business Systems Analyst to join our dynamic team. The ideal candidate will play a critical role in gathering and documenting business needs then translating those into technical specifications while maintaining a high level of process improvement and efficiency. The Business Systems Analyst will also be responsible for process analysis, stakeholder communications, and systems support.

Responsibilities:

Requirements and Process Management (75% of the job function)

• Translate business requirements into clear technical specifications including defining business rules, validations, security requirements.
• Create web application wireframes to support development projects.
• Document current and future web application processes and workflows.
• Identify and propose process improvements to enhance web application efficiencies.

Stakeholder Communication and Training (10% of the job function)

• Develop comprehensive end-user training materials including documentation and video tutorials.
• Conduct in-depth requirements gathering sessions with stakeholders
• Facilitate training sessions for internal and external clients.
• Collect and analyze end-user feedback to drive continuous improvement.
• Serve as a critical liaison between end-users and the development team.

Project Support and Quality Assurance (15% of the job function)

• Help manage timelines and deliverables.
• Develop detailed test plans aligned with project requirements.
• Perform User Acceptance Testing (UAT) sessions.
• Execute functional and regression testing.
• Track project deliverables and monitor critical timelines.
• Maintain comprehensive documentation of requirements, test cases, and issues.

Requirements:

• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• 3 years of experience in business analysis, systems implementation, or a related role.
• Experience in mail postal optimization, postal logistics, or a background working in the mail industry heavily preferred.
• Strong analytical and problem-solving skills.
• Excellent communication abilities (written and verbal).
• Proficiency in Microsoft Office Suite and project management tools. 
• Experience with requirements management and testing tools.
• Willingness to exceed customer expectations through exceptional problem-solving skills.
• Well-organized, self-directed team player with excellent documentation management skills.
• Excellent communication and stakeholder management skills.
• 2 years of experience performing User Acceptance Testing (UAT).

Benefits include:

• Comprehensive Medical, Dental, and Vision coverage
• 401k matching with financial workshops 
• Company sponsored Short term disability
• Long Term Disability
• Life Insurance
• Monthly employee initiatives with an emphasis on fun and wellness
• EAP program
• Career advancement opportunities
• Role has a future option for hybrid flexibility at supervisors discretion
• Salary Range: $75,000 to $85,000

This salary range is United Business Mail's good faith estimate, and the actual salary may vary based on a number of factors including, but not limited to, UBM's business or organizational needs and an individual’s relevant experience, education, qualifications, certifications, skills, seniority, geographic location, and/or performance. Compensation details listed in this posting reflect the annual salary, grade levels, and bonus (if any are applicable). The range listed is just one component of UBM's total compensation package for employees. UBM offers generous benefits, competitive salaries, career advancement, and the opportunity to work in a professional environment.