Job Summary:
The Technical Field Specialist will play a key role in providing on-site technical support, conducting line audits, and troubleshooting application issues for customers in the paint and coatings industry. This field-based role requires extensive experience in paint application, product chemistry, and problem-solving. Strong communication skills and attention to detail are critical for success in this position. This position reports to the VP of Industrial Sales. 

Essential Duties and Responsibilities:
(This list is not all-inclusive and may be expanded to include other duties as needed.) 

Standard Development and Responsibilities 

• Serve as a technical resource for customers, providing guidance on product applications and troubleshooting issues in the field. 
• Conduct line audits to ensure proper application techniques and adherence to quality standards. 
• Manage customer technical calls by determining priority and providing timely resolutions. 
• Develop and conduct training sessions for customers, contractors, and distributors under the direction of the VP of Industrial Sales  
• Collaborate with the sales and R&D teams to identify new product opportunities and assist in the development, testing, and commercialization of innovative solutions. 
• Work with the R&D lab to address and resolve product quality concerns. 
• Assist with manufacturing process improvements by working with key stakeholders to achieve optimal performance. 
• Maintain and strengthen customer relationships by identifying opportunities for further engagement and growth. 
• Provide competitive market insights, including product trends, pricing strategies, and sales techniques. 
• Support trade shows, customer events, and marketing initiatives by deploying assets and providing technical expertise. 
• Ensure a high level of customer service by working collaboratively with internal teams, including sales, technical specialists, R&D, customer service, and production. 
• Maintain a formal prospecting plan and work to cultivate new customer opportunities through networking, presentations, and industry involvement. 
• Provide monthly sales pipeline updates and progress reports to the VP of Industrial Sales.  

Leadership, Management, and Accountability 

• Establish and maintain best practices and internal controls for technical processes. 
• Recommend and implement updates to systems and procedures for seamless operations. 
• Drive operational performance goals through effective planning, scheduling, and process improvements. 

Skills, Knowledge, and Abilities 

• Strong problem-solving abilities, with a hands-on approach to troubleshooting and resolving technical challenges. 
• Experience working with Alkyds, Epoxies, Polyesters, Water-based, and Solvent-based coatings. 
• Exceptional attention to detail and ability to follow up on multiple projects simultaneously. 
• Effective communication skills, both written and verbal, for engaging with customers, internal teams, and leadership. 
• Initiative-driven mindset with a proactive approach to identifying and addressing issues. 
• Ability to adapt to changing situations and provide effective solutions. 
• Strong analytical thinking skills to logically break down problems and identify solutions. 
• Ability to work independently while also collaborating effectively with internal and external stakeholders. 

Cultural Traits 

• Passionate and positive "can-do" attitude, committed to continuous learning and improvement. 
• Self-motivated and results-driven, consistently striving for excellence. 
• Strong leadership capabilities with the ability to influence and drive change. 
• Resilient, determined, and persistent in achieving objectives. 
• Thrives in a fast-paced environment and embraces adaptability. 
• Aligns with company core values, demonstrating reliability, teamwork, and curiosity in every aspect of the role. 

PM21

Experience & Education 

• 7-10 years of experience in the paint and coatings industry, with hands-on field experience in paint application and technical problem-solving. 
• BS/BA degree preferred, or a minimum of 5 years of directly related experience. 
• Technical proficiency with Burke, Sierra and TCI  products is highly desirable. 
• Willingness to travel regularly to customer sites and job locations. 

This role offers a unique opportunity for a highly skilled coatings professional to make a direct impact by ensuring high-quality applications and developing strong customer relationships.