SurePoint® Technologies develops award-winning software for mid-sized law firms to enhance workflow efficiency and maximize financial performance. Its acclaimed cloud solutions seamlessly integrate client management, practice management, and financial operations, fostering robust relationship-building and knowledge-sharing capabilities.

Having been at the forefront of legal tech for more than 40 years, and with a team comprised of CPAs, former lawyers, and leading software engineers, SurePoint’s solutions reflect a deep understanding of law firms' unique requirements.

By alleviating administrative burdens with proven, reliable software, law firms have what they need to grow revenue and focus on their clients.

Job Overview

SurePoint is looking for an experienced IT Systems Engineer to oversee internal IT operations and ensure efficient IT service delivery across the organization. This role will be responsible for maintaining IT infrastructure, supporting helpdesk operations, and managing IT service improvements. The IT Systems Engineer will play a crucial role in optimizing IT systems and processes, ensuring security, and enhancing overall operational efficiency. This position reports directly to the Vice President of Security and GRC.

Responsibilities and Duties

· Maintain IT systems, networks, and infrastructure to ensure security, reliability, and optimization.

· Establish and enforce IT policies, procedures, and best practices.

· Oversee IT support operations, ensuring timely and efficient resolution of issues.

· Manage IT assets, software licensing, and system configurations.

· Serve as the escalation point for complex IT issues.

· Collaborate with security and compliance teams to meet regulatory requirements.

· Monitor and improve IT service levels and operational efficiency.

· Oversee vendor relationships and IT service contracts.

· Lead IT projects, including system upgrades and new technology implementations.

· 5+ years of IT experience with a focus on infrastructure, system administration, and end-user support.

· Strong knowledge of IT infrastructure, networking, and cloud environments (AWS, Azure, Office 365).

· Experience managing IT support/helpdesk functions and ticketing systems.

· Familiarity with security best practices and compliance frameworks (SOC 2, ISO 27001).

· Ability to troubleshoot and resolve complex IT issues efficiently.

· Strong problem-solving skills with an independent and proactive approach.

· Experience with IT budgeting and vendor management.

· Excellent communication and collaboration abilities.

Preferred

· Bachelor's degree in information technology, Computer Science.

· Preferred certifications: ITIL, CompTIA Network+, Microsoft Certified: Azure Administrator Associate, CISSP, CISM, or similar.

SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

Benefits Include

· Medical, Dental, and Vision Insurance

· 401K (immediately vested, employer match)

· Flexible PTO

· FSA/HSA

· Parental Leave

· Life, Short-term and Long-term Disability Insurance (employer paid)

· Employee Assistance Program

To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.