The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Since our founding in 1991, Zwicker has carefully expanded its operations to include 38 offices all across the country and over 900 employees. Zwicker represents original lenders in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.

Zwicker is presently seeking a Senior Collector to join our team in Tampa. We are seeking a candidate with an eagerness to learn, as well as exemplary organizational and written and verbal communication skills to join our team. We seek out candidates whose diverse skills, backgrounds, and experiences enable the Zwicker team to collaboratively innovate and excel in performance. We encourage and provide lifelong learning and training opportunities for our team members, with the goal of building a strong foundation and successful future with us. We strive to promote from within, offering excellent career advancement opportunities for high achievers.

The base hourly rate for this position is $19.00-$20.00, with uncapped bonus potential.

Responsibilities of a Senior Debt Collectors include:

• Establish contact with borrowers to discuss delinquencies and ability/willingness to pay and to identify the appropriate repayment programs/options available to them
• Record accurate and detailed notes; update account status and card member’s information into computer system
• Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Comply with FDCPA and state consumer protection laws
• Other duties as assigned

• 5+ years of debt collection’s experience, preferably 3rd party collections
• Knowledge of the FDCPA and state consumer protection laws
• Above average administrative and phone skills
• Strong negotiation skills
• Excellent communication skills
• Well organized, results driven
• Effective decision-making skills
• Strong listening, interpersonal, oral, and written communication skills
• Basic computer skills
• Basic math skills
• You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.

Physical Qualifications:

• Be able to lift five pounds or more
• Be able to sit 90% of the work day at times
• Be able to bend at the waist and be mobile when needed
• Be able to read and comprehend position-specific documents and correspondence
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements for this position, please contact Human Resources. 

This is a full-time, full-benefit position. The benefits package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401K with match. 

No phone calls, no agencies, EOE, drug-free workplace.

Please review our Applicant Privacy Notice: http://www.zwickerpc.com/job-applicant-privacy-notice/

Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.