About Us:

DOXA is an award-winning specialty insurance platform that acquires and grows niche-market-focused insurance program administrators, underwriting and program distribution companies including MGAs, MGUs, brokers and direct-to-consumer operators. DOXA was built to create a community of excellence where MGAs and MGUs partner with each other, carriers and agents to find exceptional solutions for diverse business risks. By combining deep vertical knowledge, operational agility and human integrity, DOXA creates collective excellence across the specialty insurance ecosystem to fuel the exceptional.

DOXA currently operates 21 companies including RNVA, and expect that number to grow every year! R.V. Nuccio & Associates (RVNA) is an Entertainment Insurance agency located in the Toluca Lake/Burbank area that has been in business for over 30 years. Please visit our website for more details:  www.rvnuccio.com 

Benefits:

DOXA Insurance Holdings offers employees a dynamic and collaborative work environment with opportunities for growth and the ability to build key networking partners in the insurance industry. Our compensation package includes vacation and sick compensation, health, telehealth, EAP, dental, vision, life, long-term and short-term disability insurance, Emergency Assistance + , and a matching 401(k) plan.

Working Location:

R.V. Nuccio & Associates (RVNA)

10148 Riverside Drive, Toluca Lake, CA 91602

Hybrid - needs to be within driving distance to the office 

Monday through Friday 8:30am – 5:00pm

Job Overview:

As an Entertainment Insurance Customer Service Representative, you will be the primary point of contact for clients, providing superior support via phone and email. From processing online payments to guiding clients through insurance applications, your goal is to simplify the insurance-buying process.

What does a typical day look like? 

• Respond to inbound calls and emails, assisting clients with insurance-related inquiries.
• Guide customers through the process of purchasing policies via our online platform.
• Provide technical support to clients navigating our company websites.
• Maintain and update client information using our agency management system.
• Collaborate with team members to ensure consistent, high-quality service.
• Perform additional tasks as needed.

• High school diploma required; college degree preferred.
• Bilingual abilities are a plus.
• Typing speed of 50+ words per minute.
• Proficiency in MS Office, internet research, and social media.
• Strong communication and interpersonal skills.
• A proactive, problem-solving attitude.
• Ability to adapt to new processes and systems within a growing organization.
• Excellent attention to detail and follow-through.
• Team-oriented mindset with the ability to work independently when needed.
• Eagerness to learn and grow within the role.