The Deli Baker/Cook is responsible for providing consistent exceptional customer relations, creating delicious bakery products, delicious packaged and hot/salad bar food for customers, and maintaining a full display of attractive fresh products. The Deli Baker/Cook also ensures the department maintains its cleanliness, safety and appeal to customers (may also assist other departments in these areas on occasions). Most importantly, the Deli Baker/Cook will make all customers feel welcomed by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service.

SOME ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Follows department guidelines and procedures for labeling, dating, and packaging products for display and buffet cases
• Serves case items following department guidelines and procedures for pricing, packaging, and weighing, as needed.
• Orders, receives, and merchandises products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards. 
• Consistently replenishes products to ensure freshness and visibility.
• Maintains a working knowledge of products throughout the store to respond to customers to ensure they get the products they want and need.
• Maintains accurate and attractive signage within your department.
• Keeps the department orderly and clean.
• Helps customers make product selections by answering questions and providing information about all deli-bakery items.
• Ensures accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
• Prioritizes time to ensure that cooking and baking prep work, stocking, cleaning, and customer service are handled efficiently.
• Decorates cakes with legible handwriting as assigned.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.
• Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product freshness, safety, refrigeration, sanitation and weights and measures are being adhered to and met.
• Maintains presentation and quality standards in the department.
• Follows proper procedures for opening and closing.
• Maintains and updates as needed ServSafe® certification.

REQUIRED QUALIFICATIONS & ATTRIBUTES (includes education, skills and experience): The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or GED.
• Customer service skills (able to complete the full customer service cycle).
• Effective communication skills
• Capable of teaching others positively and constructively.
• Food safety certification. If not currently certified, able to obtain certification within 1 month.
• Knowledge of basic math (counting, addition and subtraction)
• Ability to adhere and follow safety, regulatory and wellness guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.
• Good interpersonal and conflict resolution skills.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Able to identify and resolve problems in a timely manner.
• Able to deal and adapt to changes in the work environment, industry with a calm professional demeanor.
• Dependable, reliable and self-motivated.
• Able to work with a diverse group of people.
• Strong team player, friendly and patient.
• Excellent ability to prioritize and multi-task with attention to detail.
• Professional appearance and manner.