McClure Engineering is searching for an IT Support Technician to join our business operations team! 

Are you looking to make an immediate impact where you can help our organization solve their technology challenges?  By joining our team, you can help all levels of the organization accelerate mission execution by diagnosing, repairing, and maintaining hardware and software components to ensure seamless computer operating systems.

Key Responsibilities:  
• Provide first-level IT support, including resolving printer connectivity issues, software installation errors, and desktop support issues.

• Ensure all systems are up-to-date with the latest security patches, virus definitions, and system updates.
• Track and document all support activities within our ticketing system (web.tikit.ai), ensuring all tickets are addressed and escalated when needed.
• Install, configure, and maintain IT equipment, including laptops, printers, mobile devices, and monitors. 

• Provide training and support to employees on new software and functionalities. 

• Manage technical equipment inventory and assess needs quarterly.
• Lead the onboarding of new employees by imaging and deploying devices and manage offboarding activities by disabling and securely wiping technology.
• Perform administrative tasks such as password resets and user account management.
• Collaborate with third-party vendors to resolve complex technical issues as necessary. 

Required Qualifications and Credentials:

• Minimum of 2 years in a desktop support role within a corporate office or engineering firm environment, supporting a wide range of devices and technologies.
• Proficiency with Office 365 Admin Center, Microsoft Entra, Teams Admin, Meraki System Manager, and patch management using Automox. Solid understanding of PowerShell, Active Directory and Print Servers.
• Able to take ownership of issues, see them through to resolution, or escalate as needed.
• Learn quickly, follow directions, and ask questions when something does not make sense.
• Capacity to work independently and exercise sound judgment.
• Ability to take initiative to learn about new business and technical solutions and help improve processes and workflows.
• Experience with Bluebeam, AutoCAD, Revit, Deltek Vantagepoint or other industry applications is a plus.
• Strong analytical skills with the ability to quickly troubleshoot and resolve technical issues.
• Excellent written and verbal communication skills, with a focus on clear documentation and effective user support.
• Skilled at managing and prioritizing multiple inbound support requests, ensuring timely and efficient resolutions.  

• Knowledge of security best practices to safeguard the organization's IT infrastructure and data. 

• Familiarity with virtualization technologies (e.g., VMware, Hyper-V)

• Capable of engaging in physical activities such as climbing, kneeling, crouching and lifting up to 50 lbs

Education and Experience
• Associate degree in computer science or related field, or comparable experience.
• Relevant certifications such as CompTIA A+ or Network+ are preferred

The Rewards:

Competitive salary and benefits, including:

•  Medical, Dental & Vision insurance (100% company paid for the employee)
•  Health Savings Account – $1300 annual employer contribution
•  Flexible Spending Account
•  Long-term/Short-term disability coverage
•  Life/ AD&D Insurance
•  401K Plan with Safe Harbor Match
•  Employee Stock Purchase
•  Annual Discretionary Profit Sharing for all employees
•  Company provided Identity Theft Projection through NortonLifeLock
•  Paid Parking
•  Annual Wellness Reimbursement of $300
•  On-site Fitness Center
• On-site Showers & Lockers
•  Employee Assistance Program
•  Paid Time Off (PTO) & Holidays (including a personal floating holiday and paid time off the week between Christmas and New Years) 
•  Continuing Education & Professional Memberships
•  Paid Maternity & Paternity Leave Flexible Scheduling
•  Flexible Hours that include the ability to schedule 1-day remote per week 

McClure Engineering has repeatedly been recognized as both an "Employer of Choice" and as one of St. Louis' Top Workplaces and Healthiest Employers!

As a leader in the engineering industry, McClure's corporate culture promotes work-life balance and fun with a wide array of company sponsored activities, such as annual float trips, summer softball games, barbecues, onsite healthcare events (e.g. flu shot clinics, corporate massage programs, etc.), and cardio, weight & relaxation rooms with on-site showers available to employees and their families, etc. Additionally, McClure offers an extremely comprehensive benefits package, generous paid time-off, support for on-going learning and development, superior wellness program, casual dress work environment, hybrid remote work schedule, and stable retirement (401k) plan and stock purchase program to promote financial security.

McClure Engineering values diversity. We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

McClure Engineering is a growing, employee-owned professional engineering consultancy, providing engineering design and consulting services for architects and building owners for over 70 years. Based in St. Louis, MO, our team of over 100+ professionals are passionate about designing and supporting building systems, and our partners who own and operate these facilities. McClure specializes in solving complex problems and building sustainable facilities and campuses, for clients in the Healthcare, Corporate and University Campuses, Natatoriums, Performing Arts Centers, Historical Buildings, Art Museums, and Manufacturing industries.