Description
Position Overview
We are looking for a motivated System Support Specialist to join our team and work closely with the Operations Department. This entry-level role includes an immersive training program to ensure a thorough understanding of logistics operations, including forklift certification training. The candidate will also be required to work alternate shifts to support our 24/7 operations.
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Key Responsibilities
Comprehensive Training:
o Participate in a 3–4-week training program to gain an in-depth understanding of logistics operations.
o Complete forklift certification training to better integrate with operational processes.
AI Support & Implementation:
o Utilize AI tools and techniques to optimize workflows, analyze data, and enhance operational efficiency.
System Maintenance & Troubleshooting:
o Assist in the maintenance and troubleshooting of IT systems used within the Operations Department.
o Address system-related issues promptly to minimize downtime.
User Support:
o Provide technical support and training to team members on AI and system tools.
Operational Collaboration:
o Work alternate shifts to provide continuous support to operations.
o Collaborate with IT and operations teams to ensure seamless integration of technical solutions.
Data Analysis:
o Leverage AI-based analytics to generate insights and recommend process improvements.
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Education:
• Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
• High school diploma with strong AI proficiency (considered).
Technical Skills:
• Proficiency in AI applications and tools (e.g., ChatGPT, machine learning platforms, or similar).
• Familiarity with data analysis and visualization tools.
• Basic knowledge of IT systems and troubleshooting.
Additional Requirements:
• Willingness to complete forklift certification training.
• Flexibility to work alternate shifts as required.
Soft Skills:
• Strong problem-solving and critical-thinking skills.
• Excellent communication and interpersonal abilities.
• Eagerness to learn and adapt in a fast-paced environment.
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