Team Leader
Billerica, MA
Job Type
Full-time
Description

The Team Leader for the Sal’s Pizza Store plays a pivotal role in directing and coordinating employees to carry out their daily job responsibilities effectively. This position is essential to ensure that customers have a satisfactory experience through excellent service and operational efficiency. The Shift Leader will be responsible for training employees and ensuring strict adherence to company policies and procedures.

Team Leadership:

  • Assist in directing and supervising employees during shifts.
  • Foster a positive and collaborative team environment.

Operational Excellence:

  • Ensure the smooth flow of operations within the pizza shop.
  • Oversee the preparation, cooking, and delivery of pizzas to meet quality standards.

Customer Satisfaction:

  • Prioritize customer satisfaction by providing exceptional service.
  • Address customer inquiries and concerns promptly and professionally.

Employee Training:

  • Conduct training sessions for new and existing employees.
  • Ensure all staff members are well-versed in company policies and procedures.

Compliance:

  • Monitor and enforce adherence to health and safety regulations.
  • Uphold company standards and policies at all times.
Requirements
  • Proven experience in a leadership role within a fast-paced food service environment.
  • Strong interpersonal and communication skills.
  • Ability to motivate and inspire a team to achieve operational excellence.
  • Knowledge of food safety regulations and best practices.
  • Familiarity with pizza preparation and delivery processes is a plus.

Education and Experience:

  • High school diploma or equivalent.
  • Previous experience in a supervisory or leadership role within the food service industry.

Working Conditions:

  • Shift-based work, including evenings, weekends, and holidays.
  • Fast-paced and dynamic environment.