At AUDIENCEX, we are fascinated by the evolution of the digital landscape. At our core, we are data-driven technologists, strategists, and creative thinkers -- and as one of the largest independent trading desks and digital advertising partners for brands and agencies, harnessing technology and creativity to deliver comprehensive strategic, unbiased, and high-impact omnichannel performance marketing solutions is what gets us out of bed in the morning. 

Encompassing a variety of verticals and clients in national and international markets, we leverage and offer integrated access to 24 leading programmatic search and social platforms to power high-impact creative, targeted media buying, and data-driven strategy to help our clients engage and grow their audiences. In joining our organization, you’ll be part of a team passionate about learning and making an impact -- in the lives of our fellow team members, our consumers, our customers, and the world around us. Named one of the fastest growing companies in America over the last three years by Inc., Deloitte, and the Financial Times, we are headquartered in Los Angeles and employed throughout the U.S. For more information, visit www.audiencex.com.

We’re seeking a seasoned and talented Client Partner to serve as a trusted advisor to our clients, providing exceptional client support with a focus on driving growth within existing accounts and making strategically sound recommendations that align with the client’s business objectives. Reporting to the Director of Client Services, the Client Partner will lead the day-to-day operational and communication needs for existing accounts across various different verticals, encompassing both performance and brand-building accounts.

The Client Partner will support business growth strategies with current and new clients across multiple digital channels, including programmatic display, search, social, and various content integration programs.

Responsibilities

• Serve as a trusted advisor to our clients; operate as the day-to-day lead for brand and agency partners to resolve issues, provide status, and ensure peak campaign performance while maintaining excellent client service
• Collaborate with Strategy to co-develop programmatic media plans, while identifying areas of opportunity and leading strategic client conversation
• Drive long-term portfolio growth by building multi-year account plans
• Consistently identify needs that clients may not recognize and ensure that solutions are linked to objectives and demonstrable results that meet or transform the client’s business and needs
• Continually increase knowledge of the client’s business (and industry trends) often serving as the client’s first-line consultant
• Expand contacts with key client executives and maintain strong relationships that produce new opportunity pipelines
• Act as an escalation point to remove barriers for the delivery team to ensure work is delivered on budget, and ensure we invoice clients according to the contracted terms in a timely and accurate manner
• Monitor the health of digital media campaigns in collaboration with Ad Ops 
• Actively maintain accurate detailed records within company CRM
• Leverage data through our technology tools to inform decisions impacting campaigns
• Collaborate effectively across departments including Sales, Strategy, Ad Ops, and Analytics 

• Bachelor’s degree in Advertising, Communication, Business, or a related field
• 8 or more years of agency or programmatic advertising experience
• Experience with various digital project types including project implementations, strategic consulting and initiatives, and complex digital transformations
• Strong knowledge and experience in the digital landscape
• Demonstrated ability to strategically advise on media plans, and drive account revenue 
• Success at building and maintaining senior-level relationships, and working cross-functionally with internal and external teams
• Strong communication skills -the  ability to command a room and tell a compelling story, persuade and negotiate
• Ability to thrive in a constantly changing, fast-paced, highly collaborative environment
• Demonstrates strong attention to detail
• Experience with platforms (i.e., DSP, SSP) and CRMs
• Familiar with creating presentations: Keynote, Powerpoint, Google Slides
• Light travel may be required