About US

Bestbath stands as a premier employer in Idaho and Tennessee, specializing in composite manufacturing for fiberglass bathtubs and showers. With headquarters in Caldwell, Idaho, and a thriving presence in the Treasure Valley for the past 50 years, our commitment to product quality and employee well-being resonates throughout our operations.

At Bestbath, fostering employee well-being—financial, physical, and mental—remains our top priority. Our exceptional work culture has led to remarkably high employee retention rates, a testament to our commitment to our 200+ employees' holistic welfare. Come be a part of an environment where your employer genuinely cares about you. Our comprehensive benefits package includes a hybrid work schedule, profit-sharing opportunities (10-12 times per year on a monthly cadence), progressive PTO accrual (2 weeks in the first year, expanding to 4 weeks by year seven for all employees), employer-sponsored health plans covering 80% of premiums, a 4% matching 401k plan (vested immediately), and more. At Bestbath, caring for our employees is not just a statement; it's our demonstrable commitment.

Job Description

Bestbath Systems is looking to fill a Helpdesk Support Technician position. This position will serve as a key member of our customer- focused IT team. The successful candidate will support users at the Bestbath Caldwell site. We have a second site located in Sparta, Tennessee and have several Regional Sales Managers (RSM) in various out of state locations that will be supported remotely. Our ideal candidate has experience supporting users and desktops in an enterprise environment, with a strong emphasis on managing a work queue and pleasing customers. They will Oversee the implementation, configuration, maintenance, and administration of end-user computing and network infrastructure. Serve as a key project resource for production implementation and integration. Optimize end-user computing solutions to meet operational needs. Act as the first line of support for the entire organization.

Keys to Success

Communication Skills

Ability to provide general district information and respond to questions from administrators, managers, employees, customers, and/or the general public in a professional and pleasant manner.

Problem Solving Skills

Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.

Productivity/Efficiency Skills

Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary; organize job functions and work area to be able to effectively complete varied assignments within established time frame.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral and diagram form. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must continuously sit; occasionally walk and stand and reach with hands and arms; occasionally lift and carry up to 50 pounds. Specific vision abilities required by this job includes close vision; good depth perception; and the ability to communicate through speech.

Responsibilities & Duties

• Act as the primary contact for support cases, providing technical support via phone, email, remote, and in-person.
• Manage support requests in the helpdesk software.
• Install, configure, and troubleshoot hardware (desktops, laptops, IP phones, cell phones, printers, scanners, LANs, WANs, remote access, VPNs, peripherals).
• Create, test, and maintain desktop/laptop images using Acronis, Microsoft System Center, etc.
• Train end users on hardware and software.
• Analyze the end-user compute environment to identify issues and recommend efficiency improvements.
• Manage asset tracking software for hardware, software, and licenses.
• Create and update system documentation and recommend updates.
• Serve as a backup to Infrastructure and Systems Administrators.
• Administer user, group, and email accounts using Microsoft Active Directory and Office 365 Admin portal.
• Apply software and firmware updates to infrastructure equipment.
• Communicate technical issues and solutions professionally.
• Take on new tasks and learn new technologies.
• Take ownership of user problems and communicate progress.
• Assists the System or Infrastructure Administrator as needed
• Complete other tasks as assigned by IT management.

Qualifications, Knowledge & Skills

• 3-4 years of IT Service Desk or Call Center experience.
• Extensive knowledge of Windows 11, Windows 10, Microsoft Office, Office 365, handheld devices, and network printers.
• Strong troubleshooting skills for desktop/server hardware and software issues.
• Proficiency in software installation methods.
• Basic experience with Terminal Services/Citrix/RDS.
• General knowledge of networking protocols (TCP/IP, IPv4, IPv6, DNS, DHCP, SNMP, SMTP, VPN, LDAP, IIS).
• Strong understanding of Active Directory tools (Group Policy, Active Directory Users and Computers, ADSI Edit, WSUS, Active Directory Administrative Center).
• Scripting experience with PowerShell.
• Bilingual skills are a plus.
• Strong written and verbal communication skills.
• Excellent customer service and professionalism.
• Strong analytical, problem-solving, and troubleshooting skills.
• Effective multi-tasking, detail orientation, and composure in a fast-paced environment.
• Ability to learn new systems, concepts, and procedures.
• Basic knowledge of server and networking concepts.
• Self-motivated and able to work independently.

Work Environment & Physical Demands

• Work is performed primarily in an office environment with moderate noise level. The employee in this class is frequently subject to inside environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes. 
• Position requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks:
• Ability to lift/move 50-75 pounds regularly and up to 100 pounds occasionally.
• Ability to stand for prolonged periods.
• Constantly requires clarity of speech and hearing, which permits the employee to communicate effectively.
• Constantly requires clear vision to read printed materials and computer screen to accomplish work. 
• Constantly requires repetitive movement of the wrists, hands, and/or fingers.

Travel Requirements

Local travel is sometimes required, occasional travel out of area when needed. 

Disclaimer

Must perform the essential duties and responsibilities, with or without reasonable accommodation, efficiently and accurately without causing a significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skill required of all personnel so classified. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice.

American Disability Act (ADA)

In accordance with the American Disability Act (ADA), Bestbath Systems may provide reasonable accommodations for qualified individuals with disabilities in order to enable them to perform essential job functions.