Job Summary:  

The General Manager has   P&L responsibility and is primarily responsible for getting the right   people doing the right things with clear accountabilities and metrics. Service responsibilities include developing a culture where service   representatives consistently improve quality of service, product availability   and inventory management, and grow business relationships. Operational   responsibilities include developing a culture of continuous improvement to meet production and financial objectives, improve safety performance, and   operate clean and orderly facilities. Success factors include Strong Leadership Skills, Self-Motivation, and Discipline.

Essential Functions:

• Lead 80+ full-time associates operating out of locations in Cleburne, Dallas, Houston and San Antonio Texas with revenues of > $10M
• Manage a 68,000 square foot facility that processes 150,000+ pounds of healthcare textiles each week
• Manage field service operations including 15+ daily routes that provide service to more than 1,000 customers each week across the state of Texas.  
• Leads service and operations to high and sustained standards of performance 
• Creates a high-performing and highly engaged culture that attracts and retains the best people
• Hires, on-boards, and develops talent in key positions
• Sets clear and challenging expectations, regularly assesses performance, and holds others accountable to achieve objectives
• Ensures collaboration and commitment across all functions, particularly between Operations and Service, and Service and Sales
• Mentors and coaches staff using a supportive and consultative approach
• Creates a learning environment that helps others to realize their highest potential by challenging them to stretch their capabilities
• Ensures on-time delivery of production requirements while driving costs out of the system through productivity and process improvements
• Develops and implements plans to foster the growth of existing accounts
• Leverages profitability data when negotiating customer renewals and adjusts customer offerings to enhance performance
• Creates a culture of continuous improvement and effectively implements conditioning disciplines to sustain results and improve the readiness of the workforce for   additional challenge
• Takes ownership of key metrics including associate engagement, customer loyalty, financial performance, and safety
• P&L responsibility includes revenues, payroll, merchandise costs, and other expenses
• Reports to the Vice President of Operations and direct reports include two Regional Service Directors, Cleburne Plant Manager, Continuous Improvement Manager and Service Coordinator
• Up to 50% regional travel is required

 Required Skills & Abilities:

• Proven track record of serving in a general management and/or operations leadership role for a growing business with P&L responsibility and a large group of associates
• Direct line leadership responsibility for major functions including multi-shift plant production/maintenance and field service operations
• Strong leadership skills with the proven ability to build strong teams and credibility gained through significant results and relationship building with customers and colleagues 
• Demonstrated ability to create and sustain a culture of continuous improvement. Formal continuous improvement experience strongly preferred. 
• Customer focused with the proven ability to represent the Company with external customers as needed
• Experience in textile laundering and/or medical field a plus
• A bachelor’s degree or significant relevant experience required
• Fluency in Spanish is a plus

Physical Requirements:  

• The ability to stand, sit and/or walk repeatedly throughout most of the workday
• When in the plant, subject to the outside environment with possible exposure to extreme temperatures (heat, cold, humidity, etc.)
• Normal lifting of up to 50 pounds is possible
• Mobility is necessary in order to perform assigned functions
• Noise level is moderate to heavy as the work area is a production environment
• Position requires the ability to occasionally work different shifts to monitor plant performance
• Personal protective equipment is available and will be required to be worn as the situation dictates

Required Credentials:

• Bachelor’s Degree and five or more years’ experience serving in a General Manager, Service Manager and/or Operations   Manager role for a growing business with full responsibility for P&L
• Demonstrated ability to create and sustain a continuous improvement culture (e.g. Lean Manufacturing, Six Sigma). Six Sigma, Green Belt or Black Belt certification preferred
• Direct line leadership responsibility

About Nixon Medical:

For more than 55 years, Nixon Medical has been a trusted leader in providing premium medical apparel and linens to outpatient healthcare centers. Our commitment to exceptional service has earned us partnerships with some of the largest regional health systems in the United States, and we proudly serve over 10,000 locations every week.

As a mission-driven organization, we’ve built an award-winning workplace culture rooted in respect, integrity, and growth. Our mission — to grow and create opportunities that enrich each other’s lives — comes to life through a culture focused on helping our associates become the best versions of themselves while empowering our customers to deliver outstanding patient care.

Nixon Medical is proud to partner with Work Step, a cutting-edge text messaging-based associate feedback platform, to drive an amazing culture of associate engagement and continuous improvement.

We believe to grow and create opportunities that enrich each other’s lives, opportunities must be available to all. Our commitment to having a diverse, equitable, and inclusive workforce will strengthen our progress to continue offering long-term career opportunities while providing best in class solutions for our customers.

Nixon Medical is an EEO/Affirmative Action Employer.

Disclaimer:

This description does not state   or imply that the duties listed above are the only duties to be performed by   the Associate. Associates are required to follow job-related instructions and   perform other job-related activities requested by their supervisor. All   requirements are subject to possible modifications in order to provide a   reasonable accommodation to individuals with physical or mental disabilities   as defined in the Americans with Disabilities Act. Some requirements may   exclude individuals who pose a direct threat or significant risk to the   health and safety of themselves or other Associates.