Job Title: Multi-Site Teller
Department: Retail Banking
Reports To: Branch Manager and/or Assistant Branch Manager
FLSA Status: Non-Exempt
Prepared By: Human Resources
PRIMARY WORK SCHEDULE
8:00 am - 5:00 pm Monday – Friday, Some Saturdays, depending on location.
Hours may vary depending on location.
General Availability required Monday – Friday 8:15 am – 5:15 pm, Saturday 8:15 am - 12:15 pm
The Multi-Site Teller is responsible for accurately processing routine transactions. These transactions include but not limited to, cashing checks, depositing money, and collecting loan payments. This person will answer customer inquiries and provides information on bank products and services. This role requires flexibility, as the Multi-Site Teller will be assigned to different branches based on operational needs.
BENEFITS:
401(K)
401(K) Matching
Dental Insurance
Vision Insurance
Disability Insurance
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Health Insurance
Life Insurance
Paid Time Off
Pension
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Travel to and from various branch locations to assist with staffing coverage is required to meet business needs.
Adhere to all branch related policies and procedures, especially those relating to the security and protection of confidential customer information and cash handling.
Receives deposits for, and pays withdrawals from, savings accounts of customers with proper identification and documents.
Receives deposits for, and cashes checks from, customer checking and money market accounts, following the cash out procedure.
Support branch operations by assisting customers with standard and non-standard teller transactions and assisting with new account opening procedures and account maintenance, as requested.
All Branch staff are expected to always conduct themselves professionally and ethically.
Processes requests for money orders and cashier’s checks.
Redeems US Savings Bonds and process loan payments.
Process Canadian foreign exchange transactions to include processing checks through Key Bank.
Introduces new services to customers to build customer relationships.
Maintain balancing records within the Teller Difference Policy and Procedures.
Assist customers with questions pertaining to their relationships with the Bank.
Assist customers by verifying balances, receiving change of address requests, or updating their CIF (Customer Information File) records or closing accounts, as requested.
Allow customers access to safe deposit boxes, following the specified procedures.
Perform additional duties as requested.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to function in a professional office environment.
Ability to lift and carry currency and coinage weighing up to 25 pounds.
Manual dexterity to operate a computer keyboard, mouse, and other devices.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position requires regular travel between bank branches and may involve varying work schedules, including weekends.
Must be adaptable to different work environments.
Professional office environment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School diploma or equivalent; some college coursework in business or finance is preferred.
Prior experience in customer service role, particularly in a financial institution, is preferred.
Must be flexible to cover various branches daily or even multiple branches during the workday often with minimal notice.
Must have reliable transportation.
Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
High degree of attention to detail to ensure accuracy in processing transactions and cash handling.
Excellent communication and interpersonal skills.
Strong mathematical skills and attention to detail.
Ability to work productively as a team player as well as independently.
Proficient in basic computer application including MS Office. Experience in banking software preferred.
Ability to sell and refer bank products while representing the Bank in a professional and caring manner.