Business Process Analyst - Intermediate
Ft. Bragg, NC
Description

MSM is seeking a Business Process Analyst (BPA) to lead process improvement initiatives, optimize business operations, and support informed decision-making. The BPA will work closely with stakeholders to analyze, document, and enhance business processes within the Special Operations Forces (SOF) Enterprise.

  1. Key Responsibilities:
  • Requirements Analysis & Process Improvement
  • Lead efforts to elicit, organize, translate, analyze, and prioritize business and technical requirements.
  • Conduct maturity assessments of process activities to identify areas for improvement.
  • Identify process gaps and inefficiencies using methodologies such as Agile, Lean, Six Sigma, Kaizen, and Business Process Reengineering (BPR).
  • Facilitate process workflow modeling to identify opportunities for automation and efficiency gains.
  • Develop and implement quantitative and qualitative methods to measure the impact of process improvements and Knowledge Management (KM) initiatives.
  • Process Documentation & Knowledge Management
  • Create and maintain process documentation, workflows, knowledge articles, and self-service guidance.
  • Document business process solutions using industry-standard tools like Microsoft Visio and process modeling techniques.
  • Provide technical documentation outlining policies, procedures, and security requirements for official Government directives.
  • Develop end-user documentation in accessible formats such as portal wikis or other knowledge-sharing platforms.
  • Stakeholder Communication & Reporting
  • Communicate effectively in both oral and written formats with individuals and teams at all levels.
  • Conduct interviews and analyze information trends to ensure processes achieve desired results and meet service-level agreements.
  • Translate business needs into analytics and reporting requirements, ensuring the successful delivery of reporting solutions.
  • Present process improvement recommendations and reports to leadership and stakeholders.

This role requires a detail-oriented and analytical professional with a strong ability to optimize business processes, document workflows, and collaborate with stakeholders to drive efficiency and innovation.


Requirements

Required Qualifications:

  • BA/BS degree and/or 5+ years of relevant experience in business process analysis, process improvement, or a related field.
  • Certified Business Analysis Professional (CBAP) or similar certification (required).
  • Strong knowledge of business process improvement methodologies (e.g., Lean, Six Sigma, BPR, Kaizen, Agile).
  • Experience with requirements gathering, analysis, and documentation.
  • Proficiency in process modeling tools such as Microsoft Visio 
  • Strong analytical and problem-solving skills to assess and optimize workflows.
  • Excellent verbal and written communication skills, including experience presenting to stakeholders.
  • Ability to work collaboratively across departments and teams at all levels.
  • Experience with process automation tools and workflow management.